Aisles Online Shopper

At Hy‑Vee, our people are our strength. We promise a helpful smile in every aisle and that smile comes from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Aisles Online Shopper

Department: Aisles Online

FLSA: Non‑Exempt

Responsible for selecting “the best of the best” products for our online shoppers and accurately selecting groceries ordered online by our customers.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, Health Wellness Home, and Online Shopping Department Manager.

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assist customers by:
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answer the telephone and emails promptly and provide friendly, helpful service to customers who call.
• Accurately select groceries ordered online by customers.
• Select highest quality produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Tender customer orders through POS and charge the customer’s credit card.
• Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
• Ensure products maintain proper temperature through the entire process.
• Cart to and place in holding area for pick‑up.
• Lift, carry, and load groceries into customer vehicle.
• Continually monitor incoming online orders to ensure prompt, on‑time fulfillment.
• Perform other job‑related duties and special projects as required.

High school diploma or equivalent preferred.

• Commitment to the Hy‑Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Must possess the ability to substitute products for customers upon request and unavailability.
• Well organized, able to multi‑task, and work in a fast‑paced environment.
• Ability to work independently and complete daily workload with limited supervision.

• Visual requirements include the ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

The duties of this position are mostly performed in a retail store setting. This position may be exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast‑paced work environment.

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Has daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre‑employment drug screen.