Account Manager

VGM Forbin provides website development, digital marketing, and managed IT solutions for the healthcare, banking, retail automotive, and many other industries. The Account Manager position within Forbin focuses on developing strong relationships with customers within a specific industry & territory to build trust and allow for better customer service to those respective clients.

This role will improve VGM Forbin's and/or forbinfi’s customer service, increase touch points with each client and increase sales by identifying needs with existing clients & selling deeper into existing accounts. The Account Manager will work closely with their corresponding sales Account Executive(s) and the Process Leads that will oversee the projects, team workloads & ensuring all deadlines are being hit.

Reports to:

Sales & Business Development Manager

Working

Location:

Waterloo, IA; hybrid for customer meetings, on-site for the team as needed, company meetings and events, etc.

Hours:

Full-Time:
Monday – Friday 8am-5pm CST, with occasional off-hours when job duties require

Client Relationship Management

• Act as the main point of contact for clients post-contract signing, guiding them through onboarding and project initiation.
• Maintain ongoing communication, including meeting summaries and regular check-ins to strengthen relationships and ensure satisfaction.

Account Growth & Upselling

• Identify opportunities to enhance client solutions through additional products or services.
• Present demos, prepare quotes, and manage upgrades to existing solutions.
• Document all client interactions in CRM for transparency and collaboration.

Project Management Support

• Collect and organize client information required for production and enter details into internal systems.
• Assign project leads and support teams by facilitating client engagement and resolving communication challenges.
• Prepare and process change requests or addendums for out-of-scope development needs.
• Attend client meetings to provide guidance, expertise, and ensure alignment on deliverables.

Training & Support

• Conduct product or platform training sessions and provide technical support after project go-live.
• Address client inquiries promptly to maintain a positive experience.

Reporting & Analytics

• Prepare and review reports on project progress, marketing campaigns, and performance metrics.
• Share insights with clients to demonstrate value and identify areas for improvement.

Strategic Collaboration

• Partner with internal teams to develop sales and marketing strategies for assigned industry.
• Contribute to identifying new product or service opportunities within the industry.

Travel & Representation

• Travel as needed to meet with clients, deliver presentations, and represent the company at trade shows or industry events.
• Other duties as assigned.

Education and experience:

• Bachelor’s degree in marketing, business, or equivalent work experience
• 3-5+ years of relevant work experience in account management, project management, customer service or web development/marketing agency operations role

• Proven experience in account management, client services or related roles.
• Knowledge of custom website development, digital marketing strategies and Managed IT solutions preferred.
• Strong organization, planning, analytical and presentation skills
• Proven ability to build rapport and respect of clients
• An outgoing, confident, and persuasive manner
• Sound interpersonal, verbal, and written communication skills
• Highly organized with experience and success working in a timeline driven environment
• Shows commitment to a client focused approach and performs consistent high quality and timely work

• Operation of office equipment & using technology efficiently such as computers, phones & misc. office equipment
• Visual abilities include reading, distance vision and peripheral vision
• Move throughout the VGM facilities when needed
• Available to travel as required

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.