Broadband Specialist

Position

Broadband Specialist I

Mediacom Communications has a coast-to-coast presence with operations in 22 states and a team of more than 4,000 people, with a mission to bridge the digital divide between America’s major cities and smaller regions. The services offered include faster, more reliable internet service; expanded, free digital and HD TV choices; and home security and phone services, powered by a culture of growth and innovation.

As we grow, so do our career opportunities. We aim to deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. We invite talented professionals to join us in meeting these challenges and realizing potential. Take the next step toward your future and join our growing team.

As a Broadband Specialist I (Field Technician), you will primarily focus on new installations of our cable television and broadband services. You’ll drive a company vehicle, visit customer homes, and represent Mediacom daily to customers. You will learn and perform duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests related to installation.

In addition to a rewarding role, you’ll have opportunities for career growth, ongoing training, and a flexible benefits package. Benefits include:

• Company-provided vehicle and gas card
• Paid on-the-job training and opportunities for promotion
• Company-provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flexible paid time off
• 401K with company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services (where available); in areas without Mediacom service, internet/cable reimbursement is provided
• Education Enrichment up to $5,000 per year for qualified employees
• Company-provided uniforms and boots
• Employee Wellness Program

• Make customer drop installations (exterior and interior) from tap to antenna terminals on customer equipment in single and multi-unit dwellings, including pre-wired units
• Perform new connects, reconnects, disconnects (requested and non-pay), add outlets, install/remove converters, and perform upgrades/downgrades of service
• Analyze picture quality and judge acceptability of picture delivered after installation
• Work with connectors, fasteners, wire, and hand tools; use customary CATV hand and power tools
• Complete appropriate paperwork as prescribed by system management
• Read signal levels with field strength meter; adjust levels in installation problems; install connectors on various drop cables; maintain proper clearances; install tap-off devices
• Climb poles, ladders, or other structures with proper safety equipment as needed
• Lift and carry loads up to 100 lbs; work in confined spaces
• Use VOM or DMM to check for open/short lines and to measure AC/DC voltages
• Read general drop system layouts from blueprints
• Inform customers of FCC rules and company policies as they pertain to customers
• Drive company vehicles; perform vehicle upkeep and maintenance
• Generate additional company revenue through effective sales techniques and by informing customers about product options, campaigns, and promotions
• Perform other duties such as clean-up and salvage of materials; provide general assistance to other employees as directed
• Perform installations and changes of service in compliance with applicable codes, requirements, guidelines, procedures, and safe work practices to provide an outstanding customer experience

• No experience required
• High school diploma or GED required
• Valid driver’s license with satisfactory driving record
• General mechanical and consumer device knowledge
• Ability to interact and communicate with customers and co-workers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required

• Physical effort includes frequent handling of heavy objects (approximately 50-100 lbs)…