Field Service Technician

Keep businesses up and running as the on-site expert they rely on. As a Field Service Technician, you’ll travel to customer locations to diagnose and repair office equipment, tackle mechanical, electronic, and basic networking issues, and ensure software and devices are working smoothly—all while training users, building strong customer relationships, and playing a key role in their day‑to‑day productivity.

The Field Technician would be servicing the area around Waterloo, IA and north into southern Minnesota.

The Field Service Technicians is responsible for office equipment repair at customer location, meeting with the customer to determine the problem or need and work towards a resolution. The Field Service Technician resolves issues that can be related to areas such as mechanical, electronic, basic computer networks, media, and software. The Field Service Technician may also train users on how to utilize the office equipment properly.

Communicates daily activities between:

• Call Coordinators regarding service call activity and completion
• Parts personnel for the procuring and status of repair parts
• Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment or support for software/applications
• Other service technicians for additional support working within a team environment
• Customers to understand their needs with focus on their satisfaction
• Sales personnel to best meet customer expectations

Responsible for the following training tasks:

• Train customers in the operation and functionality of equipment
• Utilize self-paced, group, and conventional classroom training to insure competency

Maintain the following:

• Supplied tools, computing devices
• A clean vehicle with a organized area for parts inventory
• An accurate inventory of parts and supplies required to maintain assigned equipment

Responsible for income generation through:

• Referrals to sales department personnel identifying potential to place new equipment
• Accurately billing for services rendered to install, maintain, and repair equipment

• High school diploma or GED
• Strong mechanical aptitude and computer competent
• Experience working in a team-oriented, customer facing environment

• 2-year college degree or related field or military training/experience

• Ability to work independently and as a part of a team
• Detailed orientated and organized
• Ability to work in a fast-paced, changing environment with constant ongoing training
• Excellent verbal and written customer focused communication skills to effectively respond in a professional and friendly manner
• Self-motivated and self-directed
  
  Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be effective at troubleshooting, problem solving, and coordinating solutions

• This position requires driving regularly
• Maintain a good driving record and have a valid driver’s license

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and/or hear. The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, bend/stoop/crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing).

The employee is occasionally required to reach above shoulder height, climb, crawl and kneel.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

EO Johnson Business Technologies offers a competitive compensation and benefits package. Benefits for full-time EO Johnson employees include:

• Competitive compensation
• Vacation and self/family…