Field Services Technician Level Ii – Outside Plant

FIELD SERVICES TECHNICIAN LEVEL II – OUTSIDE PLANT

Outside Plant Construction, Testing and Network Restoration

Outside Plant (OSP) Operations

OSP Manager

Non-exempt

None; may provide field guidance to Level I technicians and contractors

POP, feeder, LCP, distribution, service drop, NID, and customer-premises handoff

Full-time; on-call, overtime, weekend, holiday, and emergency-restoration work as required

The Field Services Technician Level II maintains, tests, troubleshoots, repairs, and supports construction of Waterloo Fiber's outside-plant network. Reporting to the OSP Manager, this position works across the optical path from the point of presence (POP), through feeder facilities and local convergence points (LCPs), distribution plant, service drops, and the customer handoff at the home or business. The technician uses optical test equipment, network records, and field observations to isolate faults, restore service, verify construction quality, and reduce network downtime.

Level II is an experienced field role requiring independent judgment, advanced fiber handling and testing skills, safe work in aerial and underground environments, and effective coordination with Network Operations, Engineering, Service Delivery, contractors, excavators, and customers. The technician may lead defined field activities, provide technical guidance, and communicate restoration status, while escalating design changes, major damage, capacity concerns, and conditions outside assigned authority.

• Respond to network alarms, outage tickets, damage reports, low-light conditions, intermittent service issues, and customer-impacting faults; establish the affected scope and work safely toward restoration.
• Trace the optical path from the POP through feeder fibers, splice points, LCPs, distribution terminals, service drops, NIDs, and customer equipment to isolate the fault domain.
• Perform fusion splicing, enclosure entry, fiber preparation, connector inspection and cleaning, fiber replacement, temporary restoration, and permanent repair in accordance with approved methods and splice plans.
• Repair or replace damaged aerial and underground fiber, service drops, closures, terminals, jumpers, splitters, cabinets, slack-storage components, and associated passive hardware within assigned authority.
• Complete pole transfers, cable relocations, small plant extensions, terminal additions, and other minor OSP modifications using approved prints, materials, clearances, and construction standards.
• Verify restoration end to end, confirm affected services have recovered, remove temporary conditions when appropriate, and document the final repair, optical results, materials, and remaining risks.
• Protect the network during emergency excavation, storm response, construction conflicts, and third-party damage events; preserve evidence and promptly report suspected damage.

• Measure and interpret optical power at the POP, LCP, terminals, drops, NIDs, and ONTs using calibrated power meters and approved reference levels.
• Use optical time‑domain reflectometers (OTDRs), visual fault locators, fiber identifiers, inspection scopes, light sources, and related tools to locate breaks, excessive loss, reflections, macro‑bends, contamination, poor splices, and connector faults.
• Compare measured loss against the engineered optical budget and baseline records; distinguish OSP impairments from electronics, provisioning, customer‑premises, or Wi‑Fi issues.
• Capture, label, save, and interpret OTDR traces and test results; provide complete evidence when escalating to Engineering, Network Operations, or contractors.
• Troubleshoot Calix ONT light levels and status when needed to verify the network handoff, while coordinating customer‑premises work with Service Delivery.

• Read and apply construction prints, splice diagrams, fiber assignments, GIS records, route maps, and as‑built documentation; report discrepancies and field changes promptly.
• Support or inspect…