Crisis Line Advocate

What You Will Do

• Identify and pursue safe alternatives to hotel stays whenever possible.
• Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
• Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
• Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
• Comply with data tracking and documentation requirements.
• Works remotely and provides virtual support.

Looking for availability for: 8:00 am to 4:00 pm and 5:00 pm–10:00 pm shifts totaling 20 hours a week.

• People First
  - When you exhibit people first, you show genuine care/concern for the well‑being and success of others and act accordingly to support/uplift them.
• Discover & Do
  - When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
• Equity and Inclusion
  - When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
• Grit
  - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.
• Understand, align with and practice under the following philosophies/models:
  Housing First Model, Trauma‑Informed Care, Client‑Centered Approach, Harm Reduction, and Low‑Barrier Shelter.
• Believe in our 10‑year vision:
  Everyone has a home.
• Believe in our mission:
  We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
• Understand the 6 components of the Entrepreneurial Operating System (EOS).

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
• Ensure confidentiality is in place for all people FOF serves.
• High School Graduate with a minimum of two years work experience.
• Previous experience in victim services, crisis intervention, housing programming, and/or case management.
• Ability to pass state, federal, and child abuse background checks.