Dispatcher​/Office Adminsitrator

Dispatcher/Office Administrator USA Waste and Recycling USA Waste and Recycling, Inc

Position Summary:

The Dispatcher/Office Administrative Assistant plays a vital role in supporting daily operations by coordinating schedules, managing customer communications, and performing a variety of administrative duties to ensure efficient office and field operations. Serving as the central point of communication between customers, drivers, and internal teams, this hybrid role is responsible for tracking service requests, maintaining accurate records, and ensuring the timely completion of work.

This position is responsible for dispatching trucks and coordinating daily routes to maximize efficiency while ensuring all scheduled work, including same-day service requests, is completed. The Dispatcher/Office Administrative Assistant monitors route progress, addresses scheduling changes, communicates updates to customers and field personnel, and provides administrative support to help maintain a high level of customer service and operational excellence.

Compensation: $65,000-$75,000

Benefits:
Medical, Dental, Vision, Short/Long Term Disability, 401K

Benefits for choosing USA Waste and Recycling

• 401 (K), Roth, and Profit Sharing/Match Plans.
• Competitive Salaries.
• Comprehensive medical, dental, and vision insurance.
• FSA Eligibility.
• Telehealth and Mental Health support.
• Life insurance options include a 100% employer-funded option.
• Employee Assistance Program.
• Training and development opportunities with a growing, family-owned company.

• Working with residential drivers, as well as other drivers to schedule same-day and next-day services.
• Perform receptionist duties, which include answering phones, taking messages, providing customer assistance, and transferring calls.
• Keep the immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Schedule appointments and update calendars as necessary.
• File and retrieve corporate records, documents, and reports.
• Maintain an accurate file system promptly.
• Meet and greet clients and visitors.
• Facilitate driver check-in.
• Perform required data entry and minor customer service responsibilities.
• Work all assigned shifts from the scheduled start time to the scheduled end time.
• Take an active role in improving safety and health in the workplace.
• Participate in required Company meetings, including weekly safety meetings.
• Maintain reasonable, regular, punctual attendance consistent with Company policies, Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

• Provide immediate directions to drivers.
• Acts as primary supervisor to handle minor problems.
• Recommend discipline to managers.
• Interacts with drivers throughout the workday to ensure routes are done most efficiently while maintaining an acceptable level of customer satisfaction.

• Ability to multitask.
• Ability to work efficiently and effectively in a high-stress environment.
• Excellent organizational skills.
• Ability to react quickly.
• Creativity.

• Demonstrated oral and written skills.
• At least 1 year in a high-stress, fast-paced office environment.
• Experience with Microsoft Office.

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
• Required to exert physical effort in handling objects less than 40 pounds rarely.

USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.

From leading waste hauling and recycling…