Customer Service Representative

Job description

Responsibilities

• Ensure effective customer contact to achieve excellent customer satisfaction
• Communicate with customers via phone, email, chat, social media and reviews
• Order import and entry
• Tracking and invoicing
• Handle customer inquiries and complaints; follow up to ensure resolution
• Provide knowledgeable answers to questions about product, services and availability
• Build and maintain relationships with customers through open and interactive communication
• Go the extra mile to engage customers

Qualifications & Skills

• Prioritize, organize, multitask, and manage time effectively
• Positive and professional demeanor
• Demonstrates good judgment and decision making
• Excellent written and oral communication skills
• Strong phone contact handling skills and active listening
• Strong computer and relevant software experience
• Strong Excel skills

Experience/Background

• ecommerce
• Retail
• Wholesale
• Distribution
• Logistic
• Experience with horses/riding is preferred but not mandatory

You’ll act as a liaison, provide information and resolve any emerging problems. You are genuinely helpful with your sleeves rolled up for any manual handling.

The best Customer Service Representatives are patient, empathetic, and passionately communicative. With this, they can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards to maintain the highest customer satisfaction.

About the position

This is an in‑office full‑time position at Equinavia’s office in Watertown, CT. The schedule is Monday through Friday of 8 hours, from 8 am – 5 pm, with 3 breaks. There is occasionally paid overtime and shifts on a few select sales events. Training will be paid from day one.

About Equinavia

The Equinavia story began in Scandinavia nearly 40 years ago. There, our passion for horses, riders and their wellbeing inspired decades of progress and innovation within Scandinavia’s racing and English riding communities. Simply put, we found our purpose in meeting the needs of horses and their riders. We steadily expanded our collection while remaining true to the trifecta of quality, value and fashion.

Equinavia’s vision is to be the community's sound source, leading the way in equestrian innovation with the mission to equip and inspire every equestrian for excellence. Equinavia’s values are:
Honest / Dedicated / Responsible / Curious / Appreciative. Equinavia is an equal opportunity employer. Equinavia offers competitive pay and benefits.

Exciting opportunities for career development and growth!

Salary:
From $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Watertown, CT 06795:
  Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 2 years (Required)
• Leadership: 1 year (Preferred)

Work Location:

In person

Equinavia strives to equip and inspire every equestrian for excellence.