Client Services Representative

Client Service Representative

Forum Contract Manufacturing is seeking a dependable, organized, and customer-focused Client Service Representative to support our customers and internal teams throughout the order and manufacturing process. This position serves as an important point of contact between Forum and our customers, helping ensure clear communication, accurate information, and timely follow-up.

The ideal candidate is an excellent communicator who enjoys building customer relationships, solving problems, managing multiple priorities, and working closely with a team in a fast-paced manufacturing environment.

We are looking for someone who is:

• Hard-working, dependable, and accountable
• Customer-focused and committed to providing excellent service
• A strong communicator who is comfortable interacting by phone, email, and in person
• Professional, friendly, and confident when communicating with customers
• Highly organized and able to manage multiple customers, orders, and priorities
• Detail-oriented with a strong focus on accuracy
• Comfortable working with deadlines and time-sensitive requests
• Proactive about following up and keeping customers informed
• Able to identify problems and work toward practical solutions
• Comfortable asking questions and seeking assistance when needed
• Able to work independently while also working effectively as part of a team
• Adaptable and willing to learn new systems, processes, and manufacturing terminology
• Motivated by providing a positive customer experience