Client Support Coordinator

• Competitive Pay starting at $18.00/hr and $19.25/hr plus 16 hours of PTO upon Medication Certification
• Supportive, Friendly Work Environment
• Paid Time Off provided by employer
• 401(k) Retirement Plan
• Part-Time Positions Available (20 hours per week)
• Valid Driver’s License Required

• Sun. 7am–3pm / Mon–Thurs. 7am–10am
• Tues–Fri. 7am–10am / Sat. 7am–3pm

The Community Support Counselor (CSC) provides direct care and habilitative support to individuals within the Agency’s supported living, community programs, family support services, and day/vocational programs. Responsibilities include daily care, skill teaching, supervision, and maintaining accurate documentation.

• Maintain continuous supervision and awareness of each client’s location and status.
• Assist Program Director/Assistant Director in developing and implementing Individualized Plans of Service (IPOS) and Individual Education Plans (IEP).
• Teach and assist clients with daily living tasks such as hygiene, personal care, meal prep, budgeting, shopping, clothing care, self-management, and community participation.
• Track and document progress toward client goals.
• Protect client rights and promptly report any suspected abuse, neglect, or mistreatment.
• Complete all DDS and Agency incident and medication error reports.
• Implement behavior support plans and approved emergency procedures when required.
• Follow therapy recommendations (OT, PT, Speech), including positioning, sensory activities, transfers, and lifts.
• Plan and engage clients in recreational and community-based activities.
• Collaborate professionally with clinical staff, families, schools, and external agencies.
• Maintain accurate and timely service documentation.
• Attend required trainings, meetings, and maintain all mandatory certifications.
• Administer medications and provide routine first aid and health support.
• Maintain cleanliness and organization of vehicles, program spaces, and equipment.
• Transport clients to assigned activities and programs.
• Participate in emergency drills per DDS and Agency requirements.
• Complete and maintain Medication Certification.
• Manage petty cash and client cash-on-hand responsibly.
• Perform other duties as assigned.

• Actively participate in staff meetings, in-services, and required trainings.
• Work cooperatively with all Agency staff and external partners.
• Communicate professionally with clients, coworkers, guardians, DDS staff, and community partners.

Requirements

• Successful completion of Medication Certification Program
• Completion of PMT, CPR, and First Aid training
• Valid Connecticut driver’s license with satisfactory driving record

• High School Diploma or equivalent required
• Minimum of two years’ experience supporting individuals with developmental and/or behavioral challenges preferred
• Equivalent combinations of education and experience may be considered

• Ability to read and interpret documents such as medical notes, safety procedures, and reports
• Ability to write clear and concise reports and correspondence

• Ability to perform basic math functions using whole numbers, fractions, and decimals

• Ability to follow detailed instructions and address problems involving multiple variables

• Regularly required to speak, hear, stand, walk, sit, use hands, and reach
• Must lift/move up to 75 lbs and may need to exert 100+ lbs of force during physical restraints (training provided)
• Must have adequate close vision and focus abilities
• Travel by vehicle required with exposure to varying weather conditions