Senior Solutions Engineer

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

Job Title:

Senior Solutions Engineer As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

Overview:

Job Duties:

1. Sales Related

Activities:

Follows company sales methodology and processes.

Comfortable with and very willing to participate in any customer facing engagement

Actively lead or assist in all opportunities as assigned by Solutions Engineering management.

Develop and deliver effective convincing professional presentations at any level within an organization.

Drive incremental revenue by developing and maintaining key technical and business relationships that best position Frontier capabilities and integrated value proposition.

From a technical perspective, and in coordination with your sales counterpart, manage the communication and internal cooperation of Frontier resources in Sales, Support, Operations, Legal, and the company’s executive team to drive sales success.

Maintain current knowledge of Frontier competitor’s offerings and be prepared to respond with differentiators (“value wedges”) for each opportunity.

Properly and accurately prepare and present a “technical handoff” for the customer’s solution from the Sales area to the company’s implementation/support teams.
2. Discovery & Solution Design:

Using a consultative selling approach, accurately identify customer business issues, determine customer desired outcomes and design a technical solution that maximizes the use of Frontier products and services.
3. Communication Develop and maintain a positive internal and external working relationship.

Solid verbal and written skills (considered above average to excellent)
Comfortably walk through a technical explanation verbally or on a whiteboard (e.g. not using PowerPoint)4. Learning:

Maintain a solid working knowledge of Frontier products and services, including any required internal or external certifications as defined by Solutions Engineering management.

Maintain familiarity and adherence to all Frontier methods and procedures.

Willing to actively mentor others in the organization.
5. Administrative & General Expectations Successfully complete all assigned product, services, policy and other training as assigned by management.

On time completion of quarterly objectives (MBO’s) and reports that may be assigned by management

Track time/activities as may be defined by Solutions Engineering management

Adheres to the company’s expense control policy.

Documents activities and other items in the company’s CRM system in a timely manner.

Meets all assigned deadlines especially as it pertains to deliverables to a prospect/customer.

Ability to travel is a base job requirement and varies by region. Travel may average 50% or more depending on the region size and whether this is a regional/national role

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:20 PTO (Paid Time Off) days + 10 paid holidays per year

Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation

Tuition Assistance Program Personal & Work Life Balance Resources & Wellness Support Assistance Employee Resource Groups Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents

Up to $10k in adoption program assistance3 weeks of paid caregiver leave

Professional Experience and Qualities:
1. At least two to three years of customer facing experience, or equivalent, in the technology industry.
2. Significant experience including a background in commercial telecommunications (especially SD-WAN, Cloud…