Eyewear Customer Service​/Sales Advisor

See yourself starting a new career journey? As an Eyewear Consultant for My Eye Dr , you play an essential role by providing personalized eye‑care through supporting our trusted community of doctors and knowledgeable teams who help patients see, look, and be their best. No optical experience? No problem! You will receive training and tools needed to learn about an industry that delivers a best‑in‑class experience to help patients see and live their best lives.

Join our team today and help provide the highest quality vision care. This role reports to the Office General Manager. Some weekend and evening shifts required.

The wage range for this position is $16.00 to $20.50 hourly, commensurate with experience. The company complies with all state and local wage and hour laws; the minimum pay range will always be at or above the applicable minimum wage.

• Provide patients with exceptional customer service by understanding and advising their needs.
• Assist patients in eyewear/frame/lens selection by using knowledge of product lines to educate them on the best fit.
• Consistently deliver sales plan and office goals through building a patient experience founded on relationship building and trust.
• Explain insurance benefits to patients.
• Use company‑provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
• Complete optometric tasks in partnership with our Office Optometrist to serve patients and their chosen lenses or frames.
• Collaborate with doctors and team members to provide a seamless patient experience.
• Communicate and demonstrate the My Eye Dr  values and brand philosophy while working with patients.
• Participate in other office duties as assigned.

• Experience in a customer‑facing or sales‑related position (retail, hospitality or optical field preferred, but not required).
• A proactive approach to problem solving with an entrepreneurial spirit.
• Willingness to learn about the industry, products, and services.
• Ability to sell with a desire to meet office goals with a “can‑do” attitude.
• Friendly, caring, and patient‑centric, thriving in a fast‑paced environment.
• Team player willing to collaborate to provide the best patient experience.

• Grow and develop your career through role‑specific training programs.
• Earn bonuses and commission (role specific).
• Participate in a comprehensive benefits package including medical and dental coverage, tax‑free savings plans, life insurance, and more.
• Enjoy vision coverage and associate discounts on our products.
• Participate in our 401(k) with a competitive company match.
• Accrue PTO and paid holidays from day one.

How do you see yourself today? Are you looking for a unique opportunity to make a difference in the lives of the patients we serve? My Eye Dr  is a high‑growth, premier health‑care company: a total vision‑care concept with a unique retail experience. Our trusted community of doctors and knowledgeable teams focus on helping patients live their best lives by delivering an exceptional, personalized experience in every interaction.

We offer a great selection of stylish eyewear that meets the diverse needs of our patients and welcome all insurance.

This role gives you a chance to build a professional career with an organization that is purposeful and whose values drive action. You would have the opportunity to prioritize the care of our associates and our patients, connect the knowledge of our talented teams to patient needs, and work in a fun, inclusive environment as part of a collaborative team. We seek those inspired by a career focused on helping others and providing quality care while continuously growing professionally.

My Eye Dr  is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. My Eye Dr  will not tolerate discrimination or harassment based on any of these characteristics.