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Director of Customer Support: Scale CX & AI Ops

Job in Watertown, Middlesex County, Massachusetts, 02472, USA
Listing for: ButcherBox
Full Time position
Listed on 2026-07-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
  • Management
Salary/Wage Range or Industry Benchmark: 160000 - 182000 USD Yearly USD 160000.00 182000.00 YEAR
Job Description & How to Apply Below

Butcher Box, headquartered in Watertown, MA, is seeking a Director of Customer Support to lead the customer support organization. This role involves enhancing customer experience through operational leadership, driving technology advancements, and ensuring high service quality.

The ideal candidate will have over 9 years of experience in customer support leadership, manage both internal and outsourced support teams, and work cross-functionally to ensure customer feedback influences business decisions.

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