Scheduling Coordinator

Scheduling Coordinator - Oral Surgery/Dental

Oral & Facial Surgery Centers of Massachusetts | Cambridge, MA and Burlington, MA |

This is an in-office (not remote) position working full time Monday-Friday, based out of one primary location with occasional travel to the secondary location as needed

About Us

At Oral & Facial Surgery Centers of Massachusetts, our patients always come first. Our board-certified oral surgeons use advanced technology and cutting-edge techniques to make the experience at our office as comfortable as possible. Our warm, welcoming environment and friendly staff are here to help put our patients  are looking for a fun, hardworking, compassionate team player to help us grow the practice and continue to serve our community with all of their oral surgery needs.

Previous oral surgery or dental experience is required. We’re thrilled that you're considering joining our team and we look forward to meeting you!

Role and Responsibilities

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.

Greets patients and visitors immediately upon arrival with a friendly demeanor.

Answers the phone promptly with a smile.

Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.

Prepares a daily schedule for each provider.

Prepares patient charts.

Manages patient flow to reduce patient wait time.

Assists patients as necessary.

Maintains reception area in a neat and orderly condition.

Maintains professional relationship with referring offices.

Maintains confidentiality of all information in accordance with HIPAA.Performs other related duties as assigned.

Education and Experience

High school diploma or equivalent required.

One year of customer service experience required.

Skills and Abilities

Understanding of dental terminology.

Friendly, inviting, and professional personality and presence.

Basic office skills such as typing and filing.

Good organizational skills.

Attention to detail.

Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP)
Uniforms/Scrubs provided

Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans

Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Compensation details: 20-24 Hourly Wage

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