Jr. Technical Sales Support Engineer

Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.

Socomec North America (NAM) is Socomec’s organization overseeing all operations in North America.

About This Role

A Jr. Technical Sales Support Engineer (JTSE) interacts directly with Sales, Reps, Distributors, and especially with Customers – answering technical questions, providing resources and documents, analysing applications to provide product recommendations, conducting seminars and trainings on Socomec products, and troubleshooting issues both over the phone and in the field.

Key Responsibilities And Accountabilities

• Answer technical inquiries from both the clients and internal employees, primarily through Email-to-Case ticketing system.
• Become an expert in Socomec products; understand the design, primary use, benefits, and (especially) limitations of Socomec products in order to give accurate and realistic recommendations to customers and external agents.
• Train and onboard professionals on the Socomec product portfolio and relevant applications (Sales, Service, External Representatives).
• Investigate and troubleshoot customer issues; provide assistance by referencing technical manuals, conferring with users, and/or conducting product diagnostics.
• Handle “Reactive” situations; ability to work under pressure or pivot priorities as more-pressing situations reveal themselves.
• Effectively navigate Socomec’s network of experts, both in North America and Overseas, to effectively and efficiently leverage their experience.
• Understand and Clearly Articulate the governing standards applicable to both Socomec products and the larger systems they are installed within.
• Become a primary user for data platforms and integration/testing softwares.
• Prepare/manage official reports for Remote Support and Customer calls.
• Confer directly with customers to assess equipment needs and to determine system requirements.
• Develop, present, and respond to proposals for customer requirements; work with business developers to propose industry-specific solutions.
• Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers.
• Host trainings focused on Socomec products and targeted customer applications.
• Conduct Site-Audits; point out potential challenges with customer’s design and recommend solutions; anticipate potential issues around installation, integration, network implementation, or limitations of specified devices.
• Conduct demonstrations and trial installations of equipment;
  Manipulate demo/sample equipment and give walkthroughs of device setup and usage.
• Confer with Product Marketing, MARCOM, Business Development, and Regional Sales Teams to support Socomec’s marketing strategies and activities; promote products and services.
• Present seminars/webinars with Q&A sessions to clients, general sales teams and reps.
• Participate in promotional activities like Conventions and Trade Shows.
• Prepare situational case studies based on experiences in the field.
• Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates.
• Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings.
• Support with product catalog; confer with Marketing team to ensure all corrections are implemented.

Essential Qualifications, Experience, And Skills

• Bachelor’s degree in engineering. Electrical Engineering preferred.
• Previous experience interacting directly with customers.
• Technical and Creative problem-solving skills; ability to systematically diagnose problems and determine next steps or solutions.
• Exceptional time management and multitasking skills.
• Ability to pivot priorities and shift focus for Reactive or Time-sensitive asks.
• Excellent communication skills (written and verbal), interpersonal skills, and networking/collaboration abilities.
• Initiative/Attitude to seek out true solutions and improve internal processes to more effectively perform job duties.
• Team-oriented attitude; ability to work within small…