AV Support Technician

We are seeking an experienced AV Support Technician with 6 years of hands‑on technical experience supporting audio‑visual systems, staging, and live event environments. The ideal candidate should have a strong understanding of AV technologies and devices such as Click Share, Polycom/Pro Com systems, projectors, microphones, and video conferencing tools
.

The candidate must possess excellent communication, troubleshooting, and problem‑solving skills
, along with the ability to work independently and collaborate with technical support teams to ensure smooth AV operations.

Job Title: AV Support Technician

Location: Watertown, MA

Job Type: Contract

• Set up, operate, maintain, and troubleshoot AV equipment for meetings and live events.
• Provide first‑level support for conference room AV systems and end‑user devices.
• Install and maintain AV hardware including display systems, projectors, cameras, microphones, speakers, and VTC systems
  .
• Perform rack and stack, cabling, patching, and device deployment activities.
• Manage AV inventory, stockroom assets, spares, and equipment tracking
  .
• Handle incident tracking, work orders, break‑fix support, and ticket updates
  .
• Support live webcasts, large meetings, and corporate events
  .
• Perform routine maintenance such as rebooting devices and replacing projector bulbs and cables.
• Coordinate with L2 teams and OEM vendors for repairs and replacements.
• Create and maintain AV documentation, user guides, and training materials
  .
• Provide basic training to users on AV technologies (VC systems, Trios, 360 cameras, etc.).

• Follow company and client health and safety policies and procedures
  .
• Use PPE and safety equipment as required.
• Report unsafe conditions, incidents, or hazards promptly.
• Maintain safe handling and operation of tools and AV equipment.
• Comply with provincial OHS regulations and workplace safety standards
  .