Robotics Reliability & Field Service Manager

Fleet Reliability Manager

We believe general-purpose, generally intelligent robots will be built in our lifetimes. Robots will work in our factories, move our goods, walk on our streets, and eventually be in our homes. To build that future, research and deployment must work in lockstep: real-world operation must make the technology better and better technology must make deployment easier. We're looking for the thinkers, builders, and researchers who want to be part of that loop.

As an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware, every robot we build at Tutor has a direct impact on the global, physical economy.

We believe that something truly special can happen when talented, motivated people work together; at Tutor, every member of our team is empowered to have real impact in everything that they do. We're characterized by both technical excellence and next-level collaboration and respect.

• 7+ years in field service, maintenance, reliability, automation, robotics, manufacturing, or technical operations
• 3+ years leading technical teams (field service techs, maintenance techs, engineers, or technical support staff)
• Experience developing and managing preventative maintenance programs
• Strong understanding of electromechanical systems, robotics, automation, controls, or material-handling equipment
• Track record conducting root cause analysis and driving corrective actions
• Established reliability metrics ownership: uptime, MTBF, MTTR, PM compliance, and fleet health
• Strong customer-facing communication and leadership skills
• Demonstrated ability to build systems, processes, and teams from the ground up
• Bachelor's degree in Engineering, Operations, Industrial Technology, Mechatronics, or a related field required; a Master's is a plus
• Ability to prioritize and execute in a fast-paced, high-growth environment
• Not afraid to step onto a warehouse floor — willing to travel up to 30% and support critical escalations when needed

• Robotics, warehouse automation, or autonomous systems experience
• Experience scaling a field service organization or leading a remote technical support team
• Experience with CMMS, ticketing, and service management systems
• A history of owning uptime, reliability, and service KPIs at scale
• Military technical leadership background
• Startup or high-growth company experience

Tutor Intelligence

Hardware & Robotics

• Location: Watertown, MA