AV/IT Support Technician - Conference Room & AV
Job in
Watertown, Middlesex County, Massachusetts, 02472, USA
Listed on 2026-07-29
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
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AV/IT Support Technician - Conference Room & AV Support
Location: Watertown, MA
Schedule: Onsite - 5 Days per Week
Start Date: ASAP
Duration: 6-Month Contract-to-Hire
Must Have
- 1-3 years of Desktop Support, IT Support, or End User Support experience
- Experience supporting conference room technology and video conferencing systems
- Experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar collaboration platforms
- Strong customer service and white-glove support skills
- Ability to troubleshoot technical issues in a fast-paced corporate environment
- Crestron experience
- CTS certification
- Experience supporting executive users
- Familiarity with Extron, QSC, Biamp, Poly, or Cisco collaboration technologies
A growing technology services organization is seeking an IT Support Technician - Conference Room & AV Support to provide white-glove technology support within a corporate office environment in Watertown, MA. This role is ideal for a desktop support professional who has experience supporting conference rooms, video conferencing technologies, and end users in a professional setting. The successful candidate will serve as a primary point of contact for technology support, ensuring employees have a seamless experience whether working at their desks, joining meetings, or utilizing collaboration spaces.
Strong customer service skills, professionalism, and the ability to communicate effectively with users at all levels are critical to success in this role.
Key Responsibilities
- Provide onsite desktop and technology support for employees and end users
- Troubleshoot laptops, desktops, monitors, peripherals, docking stations, and related hardware
- Support conference rooms, meeting spaces, and collaboration technologies
- Troubleshoot audiovisual systems including displays, cameras, microphones, speakers, and room control systems
- Support Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms
- Assist users with meeting launches, content sharing, wireless presentations, and video conferencing functionality
- Perform daily conference room readiness checks and proactively address issues before meetings begin
- Respond to technology support tickets and service requests in a timely manner
- Escalate complex issues to appropriate support teams when necessary
- Document incidents, resolutions, and recurring issues
- Coordinate with internal teams and third-party vendors as needed
- Deliver a high-touch, white-glove support experience for employees, visitors, and leadership teams
- 1-3 years of desktop support, IT support, help desk, or end-user support experience
- Experience supporting conference room technology and video conferencing systems
- Knowledge of Microsoft Windows operating systems and common desktop hardware
- Experience troubleshooting audiovisual and collaboration technologies
- Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar platforms
- Strong customer service, communication, and problem-solving skills
- Ability to prioritize multiple tasks and support requests effectively
- Comfortable working directly with executives, employees, and visitors in a professional environment
- Experience with Crestron control systems and conference room technologies
- Experience supporting Extron, QSC, Biamp, Poly, Cisco, or similar AV solutions
- CTS certification or other AV-related certifications
- Experience working in an enterprise corporate environment
- Basic understanding of networking concepts related to AV and collaboration systems
We're looking for a dependable and customer-focused IT Support professional who enjoys working directly with end users and solving technology challenges. The ideal candidate has a strong desktop support foundation, experience troubleshooting conference room technology, and a passion for delivering exceptional customer service. Crestron experience is a significant plus but not required.
Job Type & Location
This is a Contract to Hire position based out of Watertown, MA.
Pay and Benefits
The pay range for this position is $30.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Watertown,MA.
Final date to receive applications
This position is anticipated to close on Aug 11, 2026.
About TEKsystems
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