AV​/IT Support Technician - Conference Room & AV Support

AV/IT Support Technician
- Conference Room & AV Support

Location: Watertown, MA

Schedule: Onsite - 5 Days per Week

Start Date: ASAP

Duration: 6-Month Contract-to-Hire

• 1-3 years of Desktop Support, IT Support, or End User Support experience
• Experience supporting conference room technology and video conferencing systems
• Experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar collaboration platforms
• Strong customer service and white-glove support skills
• Ability to troubleshoot technical issues in a fast-paced corporate environment

• Crestron experience
• CTS certification
• Experience supporting executive users
• Familiarity with Extron, QSC, Biamp, Poly, or Cisco collaboration technologies

A growing technology services organization is seeking an IT Support Technician
- Conference Room & AV Support to provide white-glove technology support within a corporate office environment in Watertown, MA. This role is ideal for a desktop support professional who has experience supporting conference rooms, video conferencing technologies, and end users in a professional setting. The successful candidate will serve as a primary point of contact for technology support, ensuring employees have a seamless experience whether working at their desks, joining meetings, or utilizing collaboration spaces.

Strong customer service skills, professionalism, and the ability to communicate effectively with users at all levels are critical to success in this role.

• Provide onsite desktop and technology support for employees and end users
• Troubleshoot laptops, desktops, monitors, peripherals, docking stations, and related hardware
• Support conference rooms, meeting spaces, and collaboration technologies
• Troubleshoot audiovisual systems including displays, cameras, microphones, speakers, and room control systems
• Support Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms
• Assist users with meeting launches, content sharing, wireless presentations, and video conferencing functionality
• Perform daily conference room readiness checks and proactively address issues before meetings begin
• Respond to technology support tickets and service requests in a timely manner Sorry I realize I made a mistake in copying text. Let me correct it.

• 1-3 years of desktop support, IT support, help desk, or end-user support experience
• Experience supporting conference room technology and video conferencing systems
• Knowledge of Microsoft Windows operating systems and common desktop hardware
• Experience troubleshooting audiovisual and collaboration technologies
• Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar platforms
• Strong customer service, communication, and problem-solving skills
• Ability to prioritize multiple tasks and support requests effectively
• Comfortable working directly with executives, employees, and visitors in a professional environment

• Experience with Crestron control systems and conference room technologies
• Experience supporting Extron, QSC, Biamp, Poly, Cisco, or similar AV solutions
• CTS certification or other AV-related certifications
• Experience working in an enterprise corporate environment
• Basic understanding of networking concepts related to AV and collaboration systems

We’re looking for a dependable and customer-focused IT Support professional who enjoys working directly with end users and solving technology challenges. The ideal candidate has a strong desktop support foundation, experience troubleshooting conference room technology, and a passion for delivering exceptional customer service. Crestron experience is a significant plus but not required.

This is a Contract to Hire position based out of Watertown, MA.

The pay range for this position is $30.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Cri…