LEAD Cannabis Budtender

THE ROLE

The Lead Sales Associate is first & foremost a guest-facing Sales Associate, spending the substantial majority of each shift directly serving guests, completing sales transactions & supporting the sales floor.

This role recognizes experienced, high-performing Sales Associates who can serve as a peer resource for the team, while continuing to perform the same core guest-service & sales responsibilities as other Sales Associates. Lead Sales Associates may help with opening & closing tasks, transaction verification, product knowledge & operational communication as directed by Retail Management - they help keep the shift organized by communicating information & supporting their peers, but do not supervise or manage employees.

Any employee-performance, conduct, scheduling, policy or other managerial concern must be escalated to a Shift Supervisor, Assistant Retail Manager or Retail General Manager. Being an experienced peer resource, or assisting another Sales Associate, does not give the Lead Sales Associate supervisory or managerial authority.

You bring:

• Exceptional guest service & hospitality skills
• Advanced cannabis & product knowledge
• Strong sales etiquette with a guest-centered approach
• Consistent cash-handling & transaction accuracy
• Strong attention to detail
• Ability to prioritize tasks in a fast-paced environment
• Strong interpersonal & communication skills
• Ability to positively support & guide peers without exercising supervisory authority
• A solution-focused mindset & strong personal accountability
• Ability to connect with a diverse guest population
• Strong math skills & ability to think on your feet
• Proficiency with point-of-sale systems & company technology
• Working knowledge of Microsoft Office
• Ability to troubleshoot minor technology or POS issues
• Curiosity & willingness to learn new technology, systems & tools

• High school diploma or equivalent - required
• Two or more years of work experience - required
• Retail, hospitality or customer-facing experience - preferred
• Cannabis industry experience - preferred
• Strong cash-handling experience - preferred
• Experience with POS systems - preferred
• Demonstrated reliability, product knowledge & guest-service performance - preferred

• Spend the substantial majority of each shift directly serving guests & performing Sales Associate duties
• Guide guests through the retail experience & complete cannabis sales transactions
• Provide knowledgeable, professional & hospitality-driven service
• Maintain advanced knowledge of cannabis products, brands, consumption methods & storage requirements
• Answer guest questions within the scope of Company training & applicable regulations
• Create an engaging, welcoming & efficient sales experience
• Build guest trust & loyalty through consistent service
• Maintain awareness of promotions, menu offerings & Company initiatives
• Help maintain efficient guest flow during high-volume periods
• Accurately make change & maintain an assigned cash till
• Maintain a clean, organized & guest-ready sales floor

• Serve as an experienced peer resource for Sales Associates
• Model Company standards, policies, hospitality expectations & proper procedures
• Answer routine procedural or product questions from peers based on established Company guidance
• Help newer Sales Associates understand established processes & expectations
• Communicate information & directions provided by Retail Management to the team
• Help reinforce training previously provided by management
• Identify questions, concerns or performance issues & escalare them to Retail Management
• Support a collaborative, respectful & positive team environment
• Understand that these peer-leadership responsibilities do not include supervisory or managerial authority over other employees

• Review transactions for product, quantity & charge accuracy as assigned
• Verify online-order accuracy before guest pickup as assigned
• Maintain proficiency in the Company's point-of-sale system
• Support routine opening or closing tasks as assigned by management
• Perform key-holder responsibilities when authorized, provided those responsibilities do not involve supervising employees
• Troubleshoot minor POS or technology issues & escalate unresolved concerns
• Maintain accurate cash handling & follow all Company cash-control procedures
• Communicate cash needs or discrepancies promptly to Retail Management
• Perform additional non-managerial operational tasks as assigned

• Dispense cannabis & cannabis products in strict accordance with applicable regulations & Company procedures
• Maintain working knowledge of METRC & required POS processes
• Maintain awareness of inventory levels on the sales floor
• Communicate product needs to Inventory or Retail Management
• Maintain accuracy of assigned inventory & immediately report discrepancies
• Help prevent sales to minors, theft & diversion
• Follow all Company policies, Standard Operating…