RSOC Supervisor Overnight​/Dayshift

We help make your world a safer place.

At Securitas, we are a trusted security provider committed to delivering professional, reliable, and responsive security solutions. Our mission is to protect people, property, and peace of mind while creating safe environments where individuals and organizations can thrive.

We are seeking an experienced RSOC Supervisor to support one of our major corporate accounts, Dassault Systmes, at their Waltham, Massachusetts location. This is a critical security operations position responsible for supporting security operations across multiple sites, coordinating responses to incidents and emergencies, and serving as a central point of communication between security personnel, client leadership, employees, first responders, and other key stakeholders.

Schedule: Monday Friday
Available Shifts: 9:00 AM5:00 PM or 10:00 PM6:00 AM
On-Call: Every other week after successful completion of training

Under the direction of the Security National Account Manager, the RSOC Supervisor will oversee and support Remote Security Operations Center activities while ensuring professional, timely, and effective responses to security-related events.

The ideal candidate is an experienced security professional who demonstrates strong leadership, communication, decision-making, and organizational skills. This individual must be comfortable operating multiple systems simultaneously, handling sensitive information, and remaining calm and professional in high-pressure situations.

• Provide leadership and operational support within the Remote Security Operations Center.
• Serve as a central point of communication for security events, incidents, emergencies, and day-to-day security operations.
• Receive and log incoming calls for service, determine the nature, location, and priority of each call, and coordinate appropriate responses.
• Communicate professionally with security personnel, first responders, law enforcement agencies, client leadership, employees, and other key stakeholders across various national and international regions.
• Coordinate requests from field personnel for police, fire, ambulance, towing, special equipment, and other emergency or service-related needs.
• Monitor and operate multiple security systems simultaneously to maintain continuous situational awareness, including Exacq Vision CCTV, CCURE-9000 Access Control, alarm and intrusion detection systems, weather monitoring systems, and other security platforms.
• Serve as the first point of contact for remote-site intrusion detection systems, contacting local employees when applicable and/or requesting police or emergency response.
• Utilize the Everbridge Mass Communication Tool to distribute critical notifications, conduct employee accountability polling, and facilitate conference bridges for the Crisis Management Team.
• Monitor International SOS Travel Tracker and assist in responding to serious incidents involving Dassault Systmes employees traveling in impacted regions.
• Analyze, document, and report security events, incidents, and emergencies accurately and professionally.
• Maintain detailed daily activity logs, incident reports, and other required documentation.
• Exercise sound judgment when assessing security situations and determining the appropriate response or escalation.
• Maintain professional composure while managing multiple incidents, systems, communications, and competing priorities.
• Ensure all assigned responsibilities are performed in accordance with Securitas policies, client requirements, post orders, and applicable procedures.
• Maintain confidentiality when handling sensitive client, employee, security, and operational information.
• Perform additional…