Robotics Applications Customer Engineer

Robotics Applications Customer Engineer

Tutor Intelligence is building the technology and processes to let robots go where they've never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we're not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

• Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments
• Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolution
• Diagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis
• Partner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourself
• Track the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signals
• Translate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversations
• Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth

• 2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar
• Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology
• Comfort working hands-on with both software and physical systems, especially in real-world operational environments
• Aptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes
• Genuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projects
• Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders
• Willingness to spend meaningful time on-site at customer facilities

• Direct experience deploying or supporting robotics in production environments
• Background in warehouse, manufacturing, or other industrial operations
• Experience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisions
• Deep interest in robotics, automation, or the future of physical AI

• Work at the intersection of cutting-edge robotics and real-world industrial operations, helping bring advanced AI systems into factories and warehouses
• Own the success of real customers running real robots in production — your work directly determines whether the future of physical AI happens in their facility
• Join Tutor during a period of rapid growth and expanding deployments, where this function plays a central role in scaling our fleet
• Help build and shape what this function looks like at Tutor, working closely with engineering, product, and operations teams