Receptionist, Customer Service​/HelpDesk

Watertown Ford Chrysler is seeking a Receptionist with excellent customer service skills and a winning attitude!

The Dealership Receptionist will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.

This position is for Saturdays 8am-5pm.

• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Flexible Work Schedule
• Discounts on products and services

At Watertown Ford Chrysler, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Watertown Ford Chrysler, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the department managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

• Experience with Microsoft Office suite is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Strong organizational skills and attention to detail is a plus too
• Professional personal appearance
• Clean driving record

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.