DSC IT Technician

• Responsible for computer setup, application installation and configuration, and regular maintenance.
• Provide technical support. Complete help desk tickets and document job tasks.
• Monitor for vulnerabilities. Resolve incidents and apply security protocols, patches and updates.
• Identify the root cause of technical issues and develop effective solutions.
• Provide and monitor vendor remote access sessions. Maintain documentation of all vendor support, including technical support logs and remote access logs.
• Document and maintain accurate inventory of all hardware.
• Identify opportunities and make equipment or software recommendations.
• Perform testing/research of new operating systems for compatibility with the network and software.
• Write detailed instructions on job tasks and projects.
• Assist the team in supporting the network. Install and troubleshoot devices/cabling as directed.
• Responsible for compliance with the casino’s Internal Control policies.
• Perform department tasks assigned by manager or supervisor.

Minimum Qualifications:

• 2-5 years of experience working in IT Support, Systems Administration, or related technical role.
• Strong understanding of computer architecture (CPUs, motherboards, RAM, storage).
• Able to lift and carry equipment weighing more than 30 lbs.
• Able to work shifts or be on call during some weekends, holidays and/or evenings as required.
• Strong technical and troubleshooting skills required.
• Strong communication skills: both verbally and in writing.
• Must be 21 and obtain a Key Gaming License upon hire.

Other/Beneficial

Qualifications:

• College Degree/Diploma
• CompTIA A+ or other related certifications
• Experience with Active Directory Users/Computers/Groups
• Experience with printer repair and network printing solutions
• Microsoft 365
• Casino Management Systems (Oasis 360)
• Endpoint security

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.