ServiceNow Developer – Level III

Responsibilities

• Design, develop, configure, test, and maintain Service Now applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components
• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective Service Now solutions
• Lead the development and enhancement of Service Now capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules
• Maintain and optimize existing Service Now applications to ensure continued functionality, reliability, performance, and alignment with operational needs
• Troubleshoot and resolve issues related to Service Now application functionality, workflows, integrations, system performance, and data quality
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices
• Develop, enhance, and maintain integrations between Service Now and third-party enterprise systems using REST/SOAP, Integration Hub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions
• Provide technical support and subject matter expertise for Service Now-related incidents, service requests, problems, and enhancement efforts
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

• U.S. Citizen
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Proven experience developing, configuring, and supporting applications within the Service Now platform
• Demonstrated experience with Service Now scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, Integration Hub, and REST/SOAP integrations
• Strong understanding of Service Now platform architecture, application lifecycle management, and secure development practices
• Experience with Service Now modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities
• Hands-on experience with Service Now Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations
• Strong analytical and problem-solving skills with careful attention to detail
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users
• Ability to work independently and efficiently in a fast-paced, mission-oriented environment
• Experience supporting federal environments or regulated enterprise environments is preferred.