ServiceNow Developer & Integrations Engineer

• Design, develop, configure, test, and maintain Service Now applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components

• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective Service Now solutions

• Lead the development and enhancement of Service Now capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules

• Maintain and optimize existing Service Now applications to ensure continued functionality, reliability, performance, and alignment with operational needs

• Troubleshoot and resolve issues related to Service Now application functionality, workflows, integrations, system performance, and data quality

• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices

• Develop, enhance, and maintain integrations between Service Now and third-party enterprise systems using REST/SOAP, Integration Hub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns

• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release

• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions

• Provide technical support and subject matter expertise for Service Now-related incidents, service requests, problems, and enhancement efforts

• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations

• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

Requirements

• U.S. Citizen
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Proven experience developing, configuring, and supporting applications within the Service Now platform
• Demonstrated experience with Service Now scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, Integration Hub, and REST/SOAP integrations
• Strong understanding of Service Now platform architecture, application lifecycle management, and secure development practices
• Experience with Service Now modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities
• Hands-on experience with Service Now Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations
• Strong analytical and problem-solving skills with careful attention to detail
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users
• Ability to work independently and efficiently in a fast-paced, mission-oriented environment
• Experience supporting federal environments or regulated enterprise environments is preferred.

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Hard Skills

• Service Now
• Java Script
• REST
• SOAP
• Integration Hub
• Flow Designer
• business rules
• client scripts
• UI policies
• CMDB

Soft Skills

• analytical skills
• problem-solving skills
• attention to detail
• communication skills
• collaboration
• independence
• efficiency
• leadership
• organizational skills
• technical support

Certifications & Qualifications

• Bachelor’s degree in Computer Science
• Bachelor’s degree in Information Technology
• Bachelor’s degree in Engineering