Service Advisor

Service Advisor

Absolutely. For Kayser Chrysler Center of Watertown, I’d position this as a customer-focused, high-energy Service Advisor role and emphasize that we want someone who can sell recommended maintenance and repairs while taking care of the customer.

Kayser Chrysler Center of Watertown is looking for an experienced, motivated Service Advisor to join our growing Service Department.

We are looking for someone who understands that being a great Service Advisor is about more than writing repair orders. It is about building relationships, communicating clearly with customers, identifying their vehicle’s needs, and helping the Service Department deliver an excellent experience from check-in to delivery.

Greet customers and provide a professional, welcoming experience

Write accurate repair orders and document customer concerns

Recommend maintenance and repairs based on vehicle needs

Communicate inspection results and repair recommendations clearly

Present estimates and obtain customer authorization

Maintain consistent communication with customers throughout the repair process

Coordinate closely with Technicians, Parts, and Service Management

Monitor repair order progress and keep customers updated

Review completed repairs with customers at delivery

Follow up with customers after their visit when appropriate

Maintain accurate records and follow dealership processes

Help achieve Service Department customer satisfaction, sales, and gross profit goals

Previous automotive Service Advisor experience preferred

Strong customer service and communication skills

Ability to confidently recommend maintenance and repairs

Strong organizational and time management skills

Ability to work in a fast-paced environment

Professional appearance and attitude

Comfortable working with customers both in person and by phone

A team-first attitude

Valid driver's license

Most importantly, we're looking for someone who wants to build a career, not just fill a position.

You will be joining a dealership that is focused on improving its processes, developing its people, and growing its Service Department. We believe our Advisors should have the tools, training, and support necessary to be successful.

If you are an experienced Service Advisor who takes pride in taking care of customers, knows how to sell service without being pushy, and wants an opportunity to grow, we want to talk to you.

Apply today and become part of the Kayser Chrysler Center of Watertown team.