Assistant Market Manager

Team Leadership

The Assistant Market Manager, under the direction of the Market Manager or 1 VP Retail Banking, is primarily responsible for leading a team of branch employees both directly and indirectly. The AMM brings a positive energy and confidence to work each day and is responsible for the daily operations of the branch.

• Coaches the Branch Team to meet and exceed branch goals and service targets.
• Provides sales leadership to ensure branch growth through personal example and regular monitoring of team sales results.
• Promotes, mentors and coaches staff to achieve sales success. Leads by example with meeting and exceeding individual sales goals.
• Welcomes and applies coaching from Market Manager and/or 1 VP of Retail Banking to ensure growth as a leader/manager.
• Presents an open‑door policy. Welcomes questions from branch staff and guides them with a shared feeling of confidence and success.
• Manages and maintains schedule of branch staff to ensure proper coverage and foster a motivated, diverse team environment.
• Prepares and delivers corrective action as needed.
• Reviews monthly reports and analyzes data with Market Manager and/or 1 VP Retail Banking.
• Competency in lending, including mortgage loans and other residential loans and consumer loans. Will carry out lending responsibilities in accordance with IB loan policy.

• Ensures compliance through daily observation and assists with monthly audits as necessary.
• Complies with all Bank Secrecy Act rules and conditions.
• Answers staff questions on branch transactions, policies and processes.

• Manages and ensures customer issues and questions are addressed to a satisfactory resolution.
• Assists as needed with branch teller and branch operations.
• Performs the required duties to open new deposit accounts, providing quality customer service.
• Assumes management responsibility in the absence of a Branch Manager.
• Resolves interdepartmental and branch issues in collaboration with specific department managers, a Market Manager and/or 1 VP Retail Banking.
• Ensures adherence to sales and service behaviors.
• Participates in lobby management efforts.

• Assists colleagues in achieving their developmental goals and career aspirations.
• Ensures account retention through quality customer service, sales and referrals, assists in conducting regular service & sales skills review meetings, employee cross‑training and promoting regular employee feedback/coaching.
• Assists in developing and implementing a program for consumer business development and sales promotion for the branch; provides leadership for the in‑branch consumer sales activities; prepares materials for meetings and encourages staff participation.
• Participates in commercial/business development efforts, including joint business calls and Employee Advantage presentations.

• Exhibits an understanding of and compliance with applicable federal and state banking laws and regulations, or has and obtains the ability to acquire them.
• Possesses knowledge of Ixonia Bank banking products and services and exhibits demonstrated experience and ability to open and close most or all types of Ixonia Bank deposit accounts.
• Possesses demonstrated knowledge and completion of Ixonia Bank new accounts training and procedures.
• Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills – Basic computer skills required.
• Customer Service Skills –…