Residential HVAC Service Manager

Since 1996, Carew Heating & A/C, Inc. has been the go-to for quality service in our community. We are a dedicated team of home service experts who always go the extra mile to ensure peak performance for our customers' heating, air conditioning, plumbing, and electrical systems.

We are looking for a high-energy, hands-on
* Residential HVAC Service Manager
* to take the reins of our service division in Watertown, WI. This isn’t a desk job where you just look at spreadsheets; we need a leader who loves getting into the field alongside our technicians to sharpen their troubleshooting skills and elevate their customer service game. If you are a technical expert who knows how to inspire a team, deliver top-tier service, and help technicians maximize every customer interaction, Carew is the long-term home you’ve been looking for.

• * Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too!
• * Employee benefits start on the 1st of the month following hire date.
• * Medical (3 affordable medical plans to choose from), Dental and Vision Insurance
• * Company Paid Benefits:
  Short-Term and Long-Term Disability, Life Insurance
• * Employee Assistance Program (EAP)
• * Optional Benefits:
  Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and  & Legal Shield
• * 401k with Company Match!
• * Tuition Reimbursement
• * Paid Time Off and 9 Paid Holidays
• * * Compensation: $80,000-$100,000 salary plus bonus*

• * Direct, mentor, and inspire our team of HVAC service technicians to achieve top-tier craftsmanship and efficiency.
• * Jump into the field alongside your team, providing active ride-alongs to sharpen their technical diagnostics and perfect their customer turnover presentation.
• * Oversee the daily pulse of the service department—including dispatching efficiency, scheduling flow, and tracking service callbacks—to maximize productivity.
• * Act as the ultimate technical resource, stepping in to solve complex residential equipment headaches and guide technicians through tricky diagnostics.
• * Keep our fleet and warehouse running smoothly by tracking inventory levels, minimizing part delays, and managing tools.
• * Champion a zero-compromise safety environment, ensuring all field operations match industry regulations and company safety standards.

• * A background of successful leadership within an HVAC service department or a closely related residential service environment.
• * A true leader who thrives on leaving the desk behind to train, motivate, and develop technicians right at the job site.
• * Comprehensive understanding of residential HVAC systems, components, and air distribution, with the ability to troubleshoot anything that comes your way.
• * Strong verbal and written skills, allowing you to easily build trust with homeowners, align your tech team, and collaborate with internal office staff.
• * Exceptional organizational skills with a knack for managing shifting priorities and staying calm in a high-volume environment.
• * A valid driver’s license with an acceptable driving record, and the ability to clear our standard drug screening and background check.

• * Ability to work comfortably in unconditioned spaces subject to extreme seasonal temperatures, including sub-zero winters and high-heat summers.
• * Ability to safely navigate residential spaces, including entering and working in basements, crawlspaces, attics, and utility closets.
• * Ability to occasionally lift, carry, or move tools, equipment, or parts weighing up to 50 pounds.
• * Frequent bending, kneeling, crouching, reaching, climbing ladders, and standing or walking for extended periods.

Job Type: Full-time

Work Location:

In person