Customer Rep Assoc

Position: Customer Rep Assoc I Employ
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Labor

Job Class Code: 6514
Grade: 11 (Administrative Services)
Salary: $17.04 - $23.52/Hour
Location:
Augusta, ME

Opening Date
:
June 17, 2026
Closing Date
:
July 2, 2026

Job Summary:

The Maine Department of Labor is now hiring for a Customer Service Representative Associate I for the Northern Kennebec Valley Career Center at Hinckley! This is your chance to join a team of hardworking professionals who support job seekers and businesses across Maine. If you enjoy working with the public and have an enthusiastic energy to make a difference by connecting individuals with employers and a positive approach in assisting individuals to gain the skillsets needed to be successful in the workforce, then this career is for you!

This position involves intensive customer service work and includes greeting customers both over the phone and in person, providing information about services, referral agencies, and other available resources, processing invoices, and ordering supplies. Excellent customer service is a must!

Primary Responsibilities:

• Correspond with the public over the phone, through email and in person to receive and/or provide information to customers and partners.

• Assess customer background, qualifications, and history to determine basic program match.

• Schedule and make referrals to community partners for services.

• Examine documents and other relevant information, determine facts, detect errors and irregularities and confer with the supervisor/team to take action.

• Prepare worksheets, periodic reports and perform data entry.

• Establish computerized and/or manual filing systems.

• Post to, amend and/or update Career Center web and social media pages using established content and knowledge of modern office software.

Knowledge, Skills, and Abilities:

• Ability to search for information.
• Ability to prepare worksheets and perform data entry.
• Ability to remain calm in stressful situations.
• Knowledge of community resources and service programs.
• Ability to stay current and understand, discusses, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
• Ability to determine facts, detects errors and irregularities, and take appropriate action in accordance with established procedures.
• Ability to exercise good judgment in appraising situations and making decisions/recommendations.

Minimum Qualifications: Training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and
2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.

Preference will be given to candidates with:

• Experience providing information and guidance in customer service settings.

• Excellent communication skills.

• Experience using virtual communications platforms such as MS Teams and Zoom.

Contact Information: Questions about this position should be directed to:
Susan.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave
  , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums…