Retail Banker II Float - Northern Maine Region

Job Summary

Work Location:

Waterville, Maine, United States of America

Hours:

40
Pay Details: $24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.
• Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk.
• Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events.
• Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.
• Evaluates issues, errors and problems based on practices and existing precedents or procedures.
• Explains detailed and/or complicated information within the team.
• Builds working relationships with customers and related teams.
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations with customers about loan products, facilitates the application intake.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Participates in teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
• Provides community services, including, but not limited to, Financial Education classes.
• Operates as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
• Deliver end-to-end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals.
• Coordinates Customer flow, warmly welcomes, discovers initial needs and guides Customer appropriately.

• HS Diploma or GED required; 2 year degree preferred.
• 2+ years of related experience required.
• Teller experience (Preferred).
• Cross trained to take customer transactions.
• Must be able to do same day travel to multiple work locations within a designated region or area.
• Superior Customer Service skills.
• Strong organization skills to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem‑solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Proficient in Microsoft Office.
• Notary License (Preferred).
• Must maintain active NMLS registration; eligible for employment with a covered financial institution under Regulation Z and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).

• Perform sedentary work – Continuous.
• Operating standard office equipment - Continuous.
• Responding quickly to sounds – Continuous.
• Sitting – Continuous.
• Standing – Occasional.
• Walking – Continuous.
• Lifting/Carrying (under 25 lbs.) – Occasional.
• Lifting/Carrying (over 25 lbs.) – Occasional.
• Bending, kneeling, squatting, crawling, climbing, reaching overhead or forward – Occasional.
• Moving safely in confined spaces – Occasional.
• Concentrating for long periods of time – Continuous.
• Applying…