Senior Relationship Banker

Position Summary

The Senior Relationship Banker serves as a trusted financial partner, providing personalized, consultative guidance and advanced product expertise across a broad range of deposit and relationship-based solutions. This role manages complex customer relationships, supports deposit growth, and delivers exceptional customer experience. As a senior member of the branch team, this position models service excellence, strengthens customer loyalty, and supports overall branch performance through relationship development, proactive outreach, and mentorship of team members.

• Serve as a primary banking resource for customers with complex needs, providing personalized, consultative guidance.
• Build and deepen customer relationships by understanding financial priorities and recommending appropriate products, services, and digital tools.
• Identify and act on opportunities to grow household and business deposit relationships through acquisition, retention, and product expansion.
• Deliver consistent, high-quality service through active listening, proactive follow-up, and effective problem resolution.
• Strengthen customer loyalty through tailored solutions and ongoing engagement.
• Support customer retention by building trust, confidence, and long-term relationships.

• Maintain expert-level knowledge of Bank products, services, and digital tools.
• Clearly communicate product features and benefits, aligning solutions with customer needs and goals.
• Actively contribute to branch referral, deposit growth, and service goals while maintaining a customer-first approach.
• Serve as a subject matter expert and resource to peers, providing guidance on products, operations, and problem resolution.
• Demonstrate consistent focus on deposit growth through new account development, balance growth, and relationship expansion.

• Open and manage complex account types (checking, savings, CDs, IRAs, HSAs, and safe deposit boxes) with accuracy and compliance.
• Ensure all documentation is complete, accurate, and aligned with regulatory requirements.
• Conduct proactive follow-up on new accounts to reinforce product understanding and digital tool usage.
• Assist customers with account maintenance, troubleshooting issues, and resolving concerns.
• Process related service requests, including debit card issuance, check orders, and CD maturity instructions.
• Support safe deposit box operations, including audits, record verification, and compliance documentation.
• Assist with monitoring and follow-up of dormant accounts to ensure compliance and customer engagement.

• Ensure adherence to all federal and state regulations, including BSA/AML, CIP/KYC, and privacy requirements.
• Protect customer information through strict confidentiality and data security practices.
• Follow Bank policies, procedures, and operational guidelines to maintain a compliant environment.
• Identify and elevate suspicious or unusual activity in accordance with Bank policy.
• Maintain professional conduct, attendance, and performance standards.
• Participate in required training, meetings, and ongoing professional development.
• Model and reinforce the Bank’s Core Values in all interactions.

• Serve as a mentor and resource for Relationship Bankers and Tellers.
• Support onboarding, training, and skill development related to customer service, account opening, and operations.
• Model best practices and reinforce consistent service and operational standards.
• Support overall branch performance through teamwork, collaboration, and knowledge sharing.

• Participate in community organizations and events to enhance the Bank’s visibility and reputation.
• Represent Kennebec Savings Bank professionally within the community.
• Support branch-level engagement and relationship-building initiatives.

• Actively participate in industry trade group meetings and educational programs to remain abreast of current issues and requirements affecting Bank operations and job…