Customer Support Specialist

Customer Support Specialist 1

Onsite Fairfield, ME Ready to plant the seeds of your next career? Apply today and grow with us at Johnny's Selected Seeds!

Join the team at Johnny's Selected Seeds and help grow something great!

We're seeking a Customer Support Specialist 1 to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is a seasonal role with the opportunity to go full-time depending on performance and business needs. This is an onsite role at our Fairfield, Maine location with opportunity for hybrid. This position is ideal for someone who is passionate about agriculture, thrives in a fast-paced environment, and enjoys solving problems with a smile.

This position is expected to start November 9, 2026.

Position Summary:

As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You'll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and the Johnny's Selected Seeds mission.  Compensation &

Schedule:

Starting wage: $18/hour

Incentives:

Shift differentials and performance-based bonuses available

Schedule:

Full-time, onsite in Fairfield, ME

Schedule:

Flexibility to work varied hours/days as needed

Key Responsibilities:

Handle 50+ inbound calls daily with a focus on one-call resolution

Provide accurate, timely responses via phone, email, chat, and other channels

Enter and manage orders across all platforms (phone, email, fax, mail, PO)
Outbound phone sales campaign

Support customers with order status, product information, and account updates

Document product feedback and customer interactions in CRMManage catalog/sample requests, hold orders, and backorder communications

Collaborate with internal teams to resolve issues and improve service

Participate in training, buddy support, and trade show order processing

Maintain accurate records and ensure data integrity in all systems

Education & Experience:

High school diploma or GED required

Prior experience or interest in agriculture, farming, or gardening preferred Skills &

Qualifications:

Intermediate computer skills and ability to multitask across programs

Proficiency in Microsoft Office Strong verbal and written communication

Detail-oriented with excellent problem-solving skills

Adaptable, self-directed, and able to manage multiple priorities

Friendly, professional demeanor with a customer-first mindset

Physical Requirements:

Ability to sit at a computer for 75% of the workday

Lift up to 25 lbs. Bend, pull, and perform light physical tasks Equal Opportunity

Employer:

Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.