Patient Services Representative - Maine Dartmouth Family Practice

Job Summary:

At Maine General Health, we stand united in our mission to enhance the health of our patients, families, and communities every day. If you're passionate about making a positive impact and supporting your friends, family, and community through meaningful work, we invite you to be a part of our dedicated team.

Join the Maine General Health Team
- Together, We Make a Difference!

Patient Services Representative

As a Patient Services Representative (PSR) at Maine General Health, you will be the cornerstone of our practices, embodying the roles of patient advocate, access specialist, and service coordinator. Your responsibilities will go beyond routine tasks, ensuring the diverse needs of our patients, their families, medical personnel, and administrative staff are met. By developing strong and sometimes lifelong relationships within your community, you will provide care and support during some of the most significant moments in their lives.

What makes a great PSR? Would YOU make a great PSR? If you possess an innate sense of empathy, coupled with customer service experience, you could be the ideal fit for this dynamic role. A successful PSR at Maine General Health can come from various backgrounds, including medical offices, teaching, retail, direct patient care, and more. Maine General Health PSRs enjoy a diverse range of roles and responsibilities, ensuring that no two days are ever the same.

From scheduling appointments and collecting insurance information to maintaining patient records and facilitating communication between healthcare providers, your role will be engaging and multifaceted. Proficiency in computer skills, multitasking, and the ability to work independently are crucial for success in this capacity.

Greet patients, answer phones, and perform clerical duties to support clinical departments. Schedule appointments using computerized scheduling programs. Verify insurance benefits and obtain precertification/authorization as necessary. Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up. Ensure timely and accurate entry of all necessary demographic, billing, and clinical information into the registration system.

• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Excellent interpersonal, written/verbal communication, and support skills.
• Ability to be flexible and shift priorities quickly.
• Strong attention to detail.

$19.50 - $35.18

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

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• Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness:
  We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees
  - We…