Academic Technologies Application Administrator

Academic Technologies Application Administrator

Position Title Academic Technologies Application Administrator

Employment Status

Employment Status Full Time

Months

Months 12

Campus

Campus Portland, ME

Description

The Academic Technologies Application Administrator administers, supports, and enhances enterprise academic technology platforms that support teaching, learning, enrollment, student success, and academic operations. This position serves as both a system administrator, managing application configuration, integrations, reporting, security, and platform improvements while partnering with academic and administrative stakeholders to develop effective technology solutions.

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one‑of‑a‑kind study‑abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands‑on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.

• UNE tuition waiver for employees, spouses, and domestic partners.
• UNE tuition waiver for dependents of employees with 1 year of full‑time service.
• 50% tuition reduction if less than 1 year of full‑time service.
• Administer and support learning management systems, CRM platforms, web applications, and related academic technologies.
• Manage system configuration, user access, integrations, release planning, and platform lifecycle activities.
• Monitor system performance, troubleshoot issues, and coordinate vendor support and issue resolution.
• Maintain application documentation, standards, and operational procedures.

• Administer the university’s constituent relationship management platforms, including Slate and Salesforce, covering environment configuration, user accounts, roles, profiles and permission sets, sharing and security settings, and record‑level access.
• Build and maintain CRM data structures and interfaces, including objects, fields, page layouts, record types, populations and datasets, application forms, and constituent‑facing portals supporting recruitment, admissions, advising, student engagement, alumni and constituent relations, and other assigned business areas.
• Design, build, and maintain CRM automation, including workflows, rules, flows, approval processes, assignment logic, communication campaigns, and event‑driven notifications, and determine when a requirement warrants development rather than configuration.
• Administer CRM communication and engagement functionality, including email and text campaigns, templates, decision and notification letters, event and interview scheduling, and reader or review workflows.
• Manage cyclical CRM preparation, including admissions cycle rollover, period and deadline configuration, form and portal updates, and validation of prior cycle configuration before a new cycle opens.
• Maintain inbound and outbound CRM data flows, including application service feeds, test score and transcript imports, document and materials processing, third‑party integrations, and export of records to the student information system.
• Build and maintain queries, reports,…