Bodily Injury​/Liability Claims Representative

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

This Branch Claims Representative handles bodily injury and general liability claims through their life-cycle including - but not limited to - investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. Work is performed under general supervision.

• Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability
• Make payments in accordance with coverage, damage and liability determination and perform other functions or duties to properly adjust the loss
• Study insurance policies, endorsements, and forms and apply coverage analysis skills
• Demonstrate proficient knowledge of claim handling procedures and skills in claim negotiations and settlements
• Deliver a high level of customer service to agents, insureds, and others
• Meet with people involved with claims, sometimes outside of our office environment
• Obtain and maintain appropriate adjuster’s license(s) as required
• Complete relevant continuing education programs as required
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location
• Handle claims activities and investigations by phone, mail, and occasional on-site investigations
• Use technology-based information for reference, enter information into computer systems, and apply specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools
• Work on complex claims as assigned
• Utilize experience to devise alternative approaches to providing service, dependent upon the circumstances

• Associate or bachelor’s degree preferred
• 3 to 5 years of experience adjusting third-party liability claims; more experience preferred
• Experience handling litigated and/or multi-party claims that may involve risk transfer preferred
• Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents
• Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment
• Ability to write reports and compose correspondence
• Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way
• Ability to demonstrate advanced problem-solving and interpersonal skills
• Advanced ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to effectively deal with a diverse group of individuals and managed varied factual circumstances
• Ability to organize assigned work
• Ability to maintain confidentially and data security
• Ability to maintain a professional image
• Ability to demonstrate proficiency with insurance policy review and sound organization of both investigation material and work to meet Company customer service standards
• Ability to perform job functions independently
• Ability to handle more challenging claims than that of a Branch Claims Representative 1 or similar job

• medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay
• parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match
• gym member/fitness class reimbursement
• additional resources and programs that encourage professional growth and…