Clinical Team Coordinator​/RN

Northern Light Home Care and Hospice |US:

ME:

Waterville or Hybrid | Nursing- RN | Full Time

Northern Light Home Care and Hospice

Department: Patient Access Management

Position is located: Northern Light Home Care and Hospice Waterville

Work Type: Full Time

Work Schedule: 7:00 AM to 4:30 PM

Exempt:
No

The Clinical Team Coordinator acts as central point of contact for all patients and clinical staff to sustain efficient team operations and facilitate top of license work by clinical staff. The incumbent coordinates meetings and employee activities as directed and acts as a resource in facilitating the supply management process. The Clinical Team Coordinator is responsible for the coordination of initial patient care assignments, assisting with ongoing scheduling, and addressing patient concerns/needs for the team.

The incumbent provides general clerical support as directed. Applies clinical knowledge to triage patient symptoms and provides education telephonically. The incumbent utilizes critical thinking, clinical skills, and problem‑solving skills to promote continuous quality improvement in the area of supporting the patient care experience.

• Triages phone calls and processes physician orders as appropriate for the level of current licensure/certification.
• Consistently uses electronic health record (EHR) and electronic resources to communicate with internal and external customers.
• Assigns patient visits and updates staff schedules in the EHR as necessary to support patient care needs.
• Obtains referrals from central intake and assigns clinical team member to patient based on geographical region and clinician availability, utilizing clinical knowledge to support clinical team needs.
• Collaborates with department leadership to prioritize visits that are unassigned due to staff absences and fluctuations in patient volumes, and subsequently collaborates with clinical staff regarding work assignments, when changes are required.
• Generates and distributes team reports as directed.
• Other Duties as assigned.

• Ability to multi‑task in a fast‑paced environment, utilizing electronic resources.
• If assigned to a Hospice clinical team, assists in obtaining authorized DME/supplies for Hospice patients as requested, verifies de‑authorization of Hospice medical supplies/equipment and pharmaceuticals completed upon patient discharge.
• Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required occasionally.
• BLS for Healthcare Providers certification is required to be obtained prior to independent visits.

• 2+ years of relative work experience required.
• Basic Life Support
• Demonstrates Adaptability:
  Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence:
  Exhibits a high level of self‑awareness, self‑management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Effectively Communicates:
  Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow‑ups are regular and timely. Shows that important (non‑) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment &…