Assistant Store Manager

Description

Summary:

Assistant assists with overseeing retail store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.

Principal Responsibilities:

• Ensure that each customer receives outstanding customer service by ensuring a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of exceptional customer service.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed budgeted goals and objectives.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
• Develop a positive store-wide safety attitude to ensure a safe environment for employees and customers; oversee timely/accurate reporting of work related or customer accidents.
• Control shrink, expenses, and payroll.
• Responsible for all cash controls policies/procedures are followed to reduce shortages/overages; oversee proper record keeping of all daily deposits and other critical financial transactions.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Any other responsibilities as assigned by Store Manager.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data;
Uses intuition and experience to complement data. Design - Generates creative solutions;
Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Works well in group problem solving situations. Technical Skills - Strives to continuously build knowledge and skills. Customer Service - Responds promptly to customer needs;
Solicits customer feedback to improve service. Interpersonal - Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting. Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions;
Demonstrates group presentation skills;
Participates in meetings;
Teamwork - Contributes to building a positive team spirit. Written Communication - Writes clearly and informatively;
Presents numerical data effectively;
Able to read and interpret written information. Business Acumen - Understands business implications of decisions;
Displays orientation to profitability;
Demonstrates knowledge of market and competition. Cost Consciousness - Contributes to profits and revenue;
Conserves organizational resources .Ethics - Treats people with respect;
Works with integrity and ethically;
Adaptability - Manages competing demands;
Changes approach or method to best fit the situation. Dependability - Commits to long hours of work when necessary to reach goals. Initiative - Looks for and takes advantage of opportunities. Innovation - Displays original thinking and creativity;
Meets challenges with resourcefulness;
Presents ideas and information in a manner that gets others' attention. Judgment - Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process. Motivation - Sets and achieves challenging goals;
Demonstrates persistence and overcomes obstacles. Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently. Professionalism - Reacts well under pressure. Safety and Security - Observes safety and security procedures.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to…