Reception Supervisor 5 Star Hotel

Job Title: Reception Supervisor

Location: Watford, Hertfordshire

Position Type: Full-Time, Permanent

Salary: Competitive + Industry-Leading Benefits

We are seeking a welcoming, professional, and guest-focused Reception Supervisor to join an ultra-professional Front of House team.

In this key leadership role, you will work closely with the Reception Manager to oversee day-to-day desk operations, drive service excellence, and mentor the front desk team to deliver unforgettable guest experiences.

Key Responsibilities:

• Team Leadership: Supervise front desk staff, monitor performance, and lead by example to encourage exceptional guest care.

• Operational Excellence: Oversee daily Front of House tasks, ensure compliance with brand standards, and manage smooth guest check-ins and check-outs.

• Training & Development: Support ongoing team training, coaching, and onboarding to nurture talent within the department.

• Guest
  
  Experience:
  
  Act as a central point of contact for guest inquiries, ensuring every visitor enjoys a seamless, warm, and memorable stay.

• Departmental Support: Work directly alongside the Reception Manager to maintain high operational standards across the entire department.

• Essential
  
  Experience:
  
  Proven background in hotel reception within a high-standard or luxury hospitality environment.

• Core
  
  Skills:
  
  Outstanding communication, strong organizational abilities, and a natural aptitude for guest service.

• Leadership Qualities: A friendly, approachable nature with the ability to inspire, motivate, and guide a team.

• Work Ethic: High attention to detail, strong problem-solving skills, and a passion for going above and beyond.

Working for a high-profile, family-run luxury venue comes with exceptional perks, including:

• Facility Access: Use of on-site award-winning spa, championship golf course, and health club/gym facilities.

• Meals & Transport: Free meal provided on shift in the staff canteen, plus a subsidised shuttle bus running directly from Watford town centre.

• Discounts: Generous staff discounts for you, your friends, and family on hotel stays, dining, and amenities.

• Relocation Support: Subsidised staff accommodation available if required.

• Career Growth: A structured pathway to progress your career within a prestigious 5-star hospitality environment.