Coffee Engineer; Service Engineer

Location: Field-based – covering 110 Wenzel’s sites across the region
Salary: £40,000 per annum
Hours: 40 hours per week (8.5-hour shifts, 5 days out of 7 on a rota basis, Monday–Sunday)

Wenzel’s the Bakers is a long-established, family-run bakery brand with over 110 stores across the UK. We pride ourselves on delivering quality products and exceptional customer service. We’re now looking for a skilled Coffee Engineer to join our technical team, supporting our coffee operations across all Wenzel’s sites.

As a Coffee Machine Service Engineer, you will play a key role in ensuring our coffee equipment operates to the highest standards. You’ll be responsible for the installation, service, and maintenance of bean-to-cup coffee machines across our network of stores.

• Install, service, and repair coffee machines across Wenzel’s retail locations
• Carry out planned preventative maintenance and respond to reactive breakdowns
• Diagnose electrical and mechanical faults efficiently and accurately
• Complete service documentation and maintain accurate records
• Manage van stock levels and ensure spare parts availability
• Work to an allocated service route and liaise effectively with store teams
• Ensure compliance with all relevant safety standards and company procedures

We’re looking for someone with a strong electrical background and experience working on commercial coffee machines. A proactive problem‑solver who enjoys working independently and delivering a high standard of customer service.

• Previous experience in servicing and maintaining bean-to-cup coffee machines
• Proven electrical skills (both 3‑phase and single‑phase systems)
• Basic mechanical and fault‑finding skills
• PSSR trained (Pressure Systems Safety Regulations)
• Experience working with brands such as La Cimbali, Franke, or WMF is highly desirable
• Full UK driving licence

• Competitive salary : £40,000 per annum
• Free meal provided every shift and 50% discount on other food
• Company pension scheme
• 28 days’ holiday (including bank holidays)
• Extra paid day off for your birthday
• Training and development opportunities, including apprenticeships and career progression
• A comprehensive Wellbeing Centre and 24/7 Employee Assistance Helpline offering free, confidential advice

The hiring process will include an initial call or video interview, followed by a final face-to-face interview at our HQ. Employment will be contingent on satisfactory reference checks.