Field Service Technician

Company Description

Nairobi Coffee & Tea Co Ltd is an independent, family-run business dedicated to producing exceptional coffee since 1925, when its British founders returned from Kenya and began roasting in London. The company is renowned for its distinctive flavor profiles and careful sourcing that connects coffee drinkers to farms around the world. Nairobi emphasizes craft, consistency, and quality across its roasting and service operations.

Team members are encouraged to uphold a tradition of excellence while contributing fresh ideas to support the company’s continued growth.

West Midlands

Service Manager / Operations Manager

Full-Time

We are seeking an experienced and motivated Coffee Machine Service Technician to join our growing technical team. The successful candidate will have a minimum of five years' hands-on experience servicing, maintaining, diagnosing and repairing both traditional espresso machines and bean-to-cup coffee machines in commercial environments.

This role requires a highly skilled engineer with excellent fault-finding abilities, strong customer service skills and a passion for delivering exceptional technical support to cafés, restaurants, offices, hotels and other commercial customers.

• Install commercial coffee machines at customer sites.
• Carry out preventative maintenance and scheduled servicing.
• Diagnose and repair electrical, electronic, hydraulic and mechanical faults.
• Service both traditional espresso machines (single, two and three group) and fully automatic bean-to-cup systems.
• Perform water filtration installation and maintenance.
• Calibrate grinders and coffee equipment to ensure optimum beverage quality.
• Replace defective components including pumps, boilers, valves, solenoids, sensors, control boards and brewing units.
• Test equipment thoroughly following repairs to ensure full operational performance.
• Respond promptly to emergency breakdown calls.
• Maintain accurate service records and complete digital job reports.
• Manage van stock and ensure availability of commonly used spare parts.
• Provide customers with operational training and basic maintenance guidance.
• Liaise with technical support and manufacturers where necessary.
• Ensure all work complies with Health & Safety regulations and company procedures.
• Build and maintain excellent customer relationships through professional service.
• Minimum 5 years' commercial experience servicing coffee equipment.
• Proven experience working with:
• Bean-to-cup coffee machines
• Commercial coffee grinders
• Water filtration systems
• Strong electrical and mechanical fault-finding skills.
• Experience carrying out preventative maintenance programmes.
• Ability to interpret wiring diagrams and technical manuals.
• Comfortable using diagnostic software where applicable.
• Experience servicing equipment from manufacturers

The successful candidate should possess knowledge of:

• Electrical systems (230V commercial equipment)
• Pumps and pressure systems
• Boilers and steam systems
• Hydraulic circuits
• Solenoid valves
• Flow meters
• Temperature control systems
• Water treatment and filtration
• Grinder calibration
• Preventative maintenance planning

• Electrical qualification (City & Guilds, NVQ or equivalent)
• PAT Testing certification
• Health & Safety training
• Full UK Driving Licence (essential)

• Excellent problem-solving ability.
• Methodical and organised approach.
• Customer-focused attitude.
• Professional appearance and conduct.
• Ability to work independently with minimal supervision.
• Team player willing to support colleagues.
• Flexible and willing to travel.

• Ability to lift and manoeuvre commercial coffee machines safely.
• Comfortable working on customer premises and in workshop environments.
• Willingness to travel extensively within assigned territory.

• Competitive salary (dependent on experience)
• Company vehicle
• Company uniform
• Ongoing manufacturer training and certification
• Opportunities for career progression
• Paid holidays
• Overtime opportunities
• Supportive and professional working environment

You are an experienced coffee equipment engineer who enjoys solving technical problems and delivering first-class customer service. You have extensive knowledge of both traditional espresso machines and bean-to-cup systems, can confidently diagnose complex faults, and take pride in keeping customers' coffee equipment operating at peak performance.