Patient Advocate

Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

Patient Advocate/Pre-Appointment Confirmation Possible Part-Time and/or Full-Time Hours Benefits/Perks

Flexibility

Competitive Hourly Wages

The Chronic Care Patient Advocate performs care management for chronically ill patients with chronic diseases such as but not limited to chronic kidney disease, diabetes mellitus, chronic obstructive pulmonary disease, and/or congestive heart failure. The Chronic Care Patient Advocate works in collaboration and continuous partnership with chronically ill patients and their family/caregiver(s), clinic providers, CCM Care Coordinators and community resources in a team approach to increase patients’ ability for self-management and shared decision-making.

Manages outbound calling for providers schedules by confirming appointments, medication reconciliation, accurate demographic records, current labs & imaging are present in EHR & in appropriate folders, for all CCM/Non CCM patients.

Manages outbound calling for schedule follow up by labs & imaging scheduled, prescriptions confirmed, notification of referrals, for CCM patients.

Works closely with in-office providers to manage the day-to-day calls involving: symptom control, medication management, and provide patient and family education

Educates patients and family/caregiver(s) about relevant community resources.

Assist with the identification of “high-risk” patients (the chronically ill and those with special health care needs) and assist on the enrollment of these to the patient registry.

Coordinates continuity of patient care with external healthcare organizations and facilities including from the primary care provider to a specialty care provider.

Supports patient self-management of disease and behavior modification interventions.

Strong problem-solving and organizational skills

Ability to manage multiple projects or tasks and prioritize appropriately

Ability to work in fast-paced situations and make sound decisions quickly

Excellent interpersonal skills and high level of compassion

Strong verbal and written communication skills