Student Support Specialist - Admissions & Records; LTO

To qualify for this internal lateral transfer opportunity, you must be a current Classified or Confidential employee of Cabrillo College and meet all of the following eligibility requirements:

• Successful completion of your probationary period
• Placed at Range 36 or higher on the Classified salary schedule or Range II or higher on the Confidential salary schedule
• Meet the qualifications of the lateral transfer opportunity as noted in the “Minimum Qualification” section of this job announcement

Unsure of your salary range? Visit HR’s website to view the salary schedule for Classified or Confidential for this position.

This full-time, 100%, 12 months per year Student Support Specialist - Admissions & Records position that works onsite primarily at our Watsonville campus, but may work at other locations as required, performs routine to complex administrative support in an assigned student services center or department; provides front-counter support to students; verifies accuracy of enrollment forms and financial aid forms and assists students in correction/completion;

schedules counseling appointments; performs and reconciles cashiering; assists with outreach and campus tours; assists with student employment and career research; creates and maintains department-specific tracking systems, reports, records and files required for work processes; and performs related duties as assigned.

• Provides information to students, faculty, and the community on processes, policies, and procedures; assists students, faculty, staff, and the public on the use of specialized software and the internet for information searches; processes applications, timesheets, background checks, and other student documentation.
• Counts, audits and verifies daily receipts from front counter, including check, cash and credit card totals; audits and verifies daily deposits; reviews and verifies financial report totals and identifies, researches and corrects errors, within established policies and procedures.

• Assists with the training of student aides; monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards.
• May assist with classroom presentations, workshops, outreach events and major events on campus.
• Performs related duties as assigned.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Understanding of, and sensitivity to, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty, and staff AND
• Graduation from high school or GED equivalent, AND two (2) years of clerical support experience, preferably involving frequent public or student contact OR
• An equivalent combination of training and experience

PLEASE NOTE:

Additional education may be substituted for the experience on a year-for-year basis up to two (2) years.

• Bilingual skills in Spanish

• Modern office practices, procedures and equipment including knowledge of computers and applicable software programs.
• Customer service practices and telephone etiquette.
• District rules, policies and procedures applicable to Admissions & Records operations.
• Practices and techniques of sound business communication; correct English usage, including spelling, grammar, and punctuation.
• Basic bookkeeping and elementary accounting practices and procedures.
• Applicable sections of the California Education Code, Title V, and other applicable laws.
• The Family Educational Rights and Privacy Act and other District, state,…