Accounts Receivable - Deductions Coordinator

Company Overview

Since 1868, the Martinelli family has been producing award-winning apple juice. Located in the cool California Central Coast, the fertile Pajaro Valley produces the most flavorful apple varieties in the world. Since winning its first gold medal in 1890, Martinelli’s has received more than fifty gold medals for product excellence. Distribution of Martinelli’s Gold Medal® products now extends to every state in the U.S. and globally.

The Accounts Receivable – Deductions Coordinator is primarily responsible for identifying, researching, processing, and resolving customer short payments, claims and deductions. This includes preparing and posting deductions-related entries in the deduction management system, as well as creating, preparing, and updating deductions reporting, and having an overall understanding of customer deductions.

• Source deduction backup via customer portals, collaboration with sales manager, brokers, and/or other applicable parties
• Analyze deduction backup to determine the deduction reason and classify the expense by type
• Evaluate the validity of deductions with regard to whether they were planned or otherwise allowed
• Process deductions within the deduction management platform in a timely and accurate manner
• Create and submit disputes for invalid deductions via customer portals, brokers, and/or other applicable parties depending on the customer
• Escalate unresolved deductions with regional sales managers and/or brokers
• Analyze deductions while maintaining an active understanding of current deduction activity
• Prepare and support the preparation of reports utilized for tracking and reviewing unprocessed deductions, disputes, and ad hoc accounts receivable reporting
• Support efficient deduction resolutions by professionally dialoging with brokers, sales managers, and other applicable parties
• Identify trends and assist in implementing process improvements
• Proactively communicate challenges and resolve delays in sourcing data
• Perform tasks, analysis, special projects, and other duties as directed by the finance management

• Two years of experience in AR-Cash processing with increasing responsibilities
• One year of experience in AR-Deduction processing with increasing responsibilities
• One year of experience with SAP or other full-scale enterprise resource management software in a high-volume invoice environment
• Business, finance, or accounting associate degree

• Experience in food manufacturing or agricultural goods processing industry
• Experience with decision-support systems including Domo and Adaptive Insights
• Experience with a deduction management platform, such as Blue Planner by Up Clear

• Professional curiosity and ability to investigate and resolve variances, technical impediments, and other challenges with support
• Ability to prepare, interpret and communicate information verbally and with digital tools including spreadsheets and business intelligence applications to financial and non-financial parties
• Ability to follow-through tasks to resolution, self-resolving variances to the extent possible, while timely communicating with management when obstacles prevent a task from being completed without support
• Be a team player with strong interpersonal and communication skills including strong internal drive, ethics, conscientiousness, diplomacy, flexibility, and dependability
• Ability to work in a fast-paced environment, to prioritize tasks, meet multiple deadlines and ensure that work is accomplished in the time frames required
• Strong analytic and problem-solving skills
• Ability to clearly communicate financial activity to non-financial parties
• Ability to respect confidential matters by exercising individual discretion
• Strong Microsoft Office skills, including Outlook and Excel (Pivot Tables, Index/Match, and similar efficiency tools)
• Strong arithmetic skills
• Excellent verbal, written, and interpersonal communication skills
• Strong understanding of the accounts payable process
• Strategic knowledge of how accounts payable impacts other areas of the company’s financial activity
• Ability to type by…