Personal Banker Associate - Watsonville Sq

GENERAL FUNCTION

The Person al Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long‑lasting relationships with existing and prospective customers. The role processes teller transactions and works as a member of the platform staff. The banker helps customers understand and address their financial needs, providing solutions across the customer lifecycle through a consultative sales and service process.

The position is responsible for risk management, ensuring compliance with policies and procedures, and driving a positive customer experience.

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed reinforcing the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee.
• Other duties as assigned.

• High School Diploma/GED and 6 months customer service experience, or a college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen and the ability to make sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Normal office environment. Extending viewing of computer screens.

Base Salary: $43,680.00 – $69,900.00 USD (Annual). The Total Rewards package includes comprehensive benefits and differentiated compensation offerings to support the physical, financial, emotional, and social well‑being of employees and their families.

Watsonville, California 95076

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status or veteran status or any other legally protected status.