Wic Nutrition Assistant; Trilingual English​/Spanish​/Mixteco

Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential. Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life.

Under the supervision of the WIC Site Managers and Supervising Nutritionists, provides technical, educational, interpretive and office support for the Women, Infants & Children nutrition program; performs related work as assigned.

• Greets and interacts with clients and the public in a cordial and welcoming manner, communicates with clients and the public by phone, text, email, video or in person to provide information, schedule appointments, reschedule missed appointments and send appointment reminders. Functions as the WIC receptionist and handles multiple calls, appointments and walk-ins maintaining a courteous and professional tone at all times.
• Interviews WIC applicants; explains eligibility requirements, program procedures and regulations; gathers necessary information and forms as required to determine initial and continued eligibility.
• Collects and assesses medical, nutritional, personal, and financial information submitted and determines WIC eligibility under state guidelines; certifies and recertifies WIC participants per current WIC policies and procedures. Utilizes approved texting, secure email, and telehealth platforms to obtain participant documents for certification and recertification. Maintains required state certification as a WIC Nutrition Assistant (WNA).
• Provides individual and group nutrition and breastfeeding education for WIC clients as trained. Assists Nutrition Education Coordinator with class preparation, including preparation of foods for demonstration. Utilizes approved texting and telehealth platforms to send educational materials and provide nutrition education to clients. Maintains required documentation of all individual and group client contacts in the WIC Web Information System Exchange (WISE).
• Provides manual and electric breast pumps to breastfeeding WIC clients per protocol; instructs client on how to use the pump and completes required documentation.
• Weighs and measures WIC clients, including infants, children and women. Accurately records height and weight in WIC WISE per standard WIC procedures.
• Refers mothers to the WIC nutritionist or dietitian, lactation consultant, breastfeeding peer counselor, mother or baby’s physician or nurse, public health programs in the community and social service agencies according to established protocols.
• Uses a resource list to direct clients to physicians and dentists who accept Medi-Cal and Denti-Cal.
• Provides some verbal and written translation from English to Spanish, as needed, to conduct routine WIC duties.

• Provides WIC outreach information to clients, the public and community partners to increase access to WIC, to encourage WIC participation and promote the WIC mission of increasing breastfeeding and improving nutrition and physical activity among WIC clients. May provide information about WIC through the media or public speaking.
• Performs a variety of general office support activities such as maintaining office organization; preparing correspondence; copying and filing; cleaning electric breast pumps; and maintaining tidiness in WIC waiting areas, breakrooms demo kitchen, classroom, and work stations.
• May assist with special projects as assigned, including assisting Local Vendor Liaison with vendor complaints and vendor visits.

• Participates in ongoing training to stay current on WIC Program policies and procedures, including how to counsel clients and teach new WIC classes. Reads email promptly, as well as assigned books, articles and training materials on nutrition, breastfeeding, and other job related topics.
• Provides excellent customer service to internal and external customers. Represents the goals and values of Community Bridges and of the WIC program, and actively promotes healthy eating, active living and breastfeeding as the cultural norm. Responds promptly to email, phone and written communication and consults with supervisor as needed.
• Promotes a breastfeeding friendly environment at the WIC site.
• Maintains client confidentiality at all times. Completes annual training on client confidentiality and conflict of interest.
• Develops and maintains effective working relationships with coworkers, supervisors, agency staff members, community partner organizations, and the public.
• Communicates effectively and respectfully with people from different racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates knowledge of and sensitivity to their needs.

Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility. In an…