Medical Front Office - Patient Service Specialist

Job Description

When patients enter our center, we want them to have an exceptional experience – starting at the front desk. You’ll manage both the patient side and business side of our center, acting as a patient advocate, communicating with individuals via email and phone, managing patient payments, and utilizing multiple computer programs. The front office handles phones, scheduling, insurance verification, and running end‑of‑day reports, while the front desk is your station to greet and register patients, provide information about what to expect during their visit, and discuss their next appointment as they check out.

Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Watsonville, California

• Center
  
  Location:
  
  20 Ohlone Pkwy Suite D, Watsonville CA 95076
• Type of Employment:
  Full Time
• Hours:
  
  Weekdays (8am-5pm)
• Compensation: $20.00 – $22.00/hour based on experience

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work‑life balance
• Your Health Matters:
  Comprehensive medical, rx, vision, and dental plan offerings
• Invest in Your Future:
  Company‑matching 401(k) retirement plans as well as life and disability protection
• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, marketing operational leaders and business development team
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Bilingual (English/Spanish Speaking)

• 1 Year of Medical Office Experience

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions