ServiceNow System Administrator

Alcor Solutions is seeking an experienced Service Now System Administrator to support the day-to-day configuration, administration, and maintenance of the Service Now platform. The ideal candidate will bring 3–5 years of hands-on Service Now experience, a solid understanding of ITSM processes, and the ability to collaborate effectively with cross-functional teams to meet both business and technical requirements.

This is a hybrid role, requiring travel to the Watsonville office three days per week.

• Administer and maintain the Service Now platform, including user and group management, roles and permissions, and data integrity.
• Configure and customize core applications such as Incident, Problem, Change, Knowledge, Request, and Service Catalog.
• Perform system upgrades, patching, and regular health checks to ensure platform stability and performance.
• Support and troubleshoot integrations between Service Now and other business systems.
• Develop and maintain workflows, business rules, UI policies/actions, notifications, and catalog items.
• Create and manage reports, dashboards, and performance analytics to support business needs.
• Collaborate with process owners and stakeholders to gather requirements and deliver effective technical solutions.
• Ensure compliance with Service Now development and platform best practices and governance.
• Support UAT, deployment activities, and post-deployment validations.
• Maintain up-to-date documentation of configurations and customizations.

• Service Now Certified System Administrator (CSA) certification is required.
• 3–5 years of Service Now administration experience in a professional IT environment.
• Solid understanding of ITIL processes and experience supporting ITSM modules.
• Experience with Service Now platform upgrades and release management.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Excellent verbal and written communication skills.

• Additional Service Now certifications (e.g., ITSM, CMDB, Discovery, HRSD, or ITOM Fundamentals).
• Experience working in Agile or Dev Ops environments.
• Exposure to additional modules such as CSM, GRC, or HAM/SAM.
• Familiarity with Service Now integrations using REST/SOAP APIs.