Information Technology Analyst

Come and join our dynamic and supportive IT team! The ideal candidate brings foundational experience in project coordination, strong technical troubleshooting abilities, and a working knowledge of networking concepts. This role also requires familiarity with library systems, including Integrated Library Systems (ILS), and database management platforms, as well as an understanding of day-to-day library operations. Success in this position relies on excellent collaboration and communication skills, as the IT Analyst I will work closely with colleagues across departments to maintain reliable systems, support technology initiatives, and contribute to the continuous improvement of library services.

To perform professional duties related to the analysis, development, maintenance and administration of technology systems to meet business needs; to act as the subject matter expert related to a technical area of assignment; to analyze, design, install, monitor and administer operating systems, utilities, and related software and systems including physical databases related to area of assignment; to consult with customers to identify and analyze business functions that can be improved by the implementation of new technology solutions;

and to perform professional maintenance and customer support duties.

Information Technology Analyst I

This is the entry level class in the Information Technology Analyst professional series. Positions in this class typically have some directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Analyst I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level.

Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

Information Technology Analyst I

• Receives general supervision from assigned supervisory or management personnel

May be assigned to any of the following or combination of roles

Duties may include, but are not limited to, the following:

• Provide subject matter expertise in a primary information technology area of assignment; determine requirements, design, build, test, implement, maintain and enhance technology and business systems related to area of assignment.
• Develop and implement plans for fully integrated systems, including operating systems, network systems, database systems, and applications.
• Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements.
• Determine system compatibility and performance, and impact of integration with new systems or upgrades.
• Research available solutions and procure technology related equipment or services; research specifications and costs; research and prepare technical and administrative reports.
• Develop and implement comprehensive test plans to ensure that systems and programs are tested and debugged.
• Determine proper installation parameters for software and hardware, for smooth integration, transition and efficiency.
• Analyze, detect, identify and correct technical problems and deficiencies.
• For applications in area of assignment, meet with users regarding requests for new processes or modifications; modify, test, and deploy subroutines; update process flowcharts; set up and configure modules; determine and establish security protocols.
• Monitor and collect data on system performance.
• Plan, develop and implement security, backup and recovery procedures.
• Develop computer programs or databases using computer based languages, as appropriate; perform other programming functions and modifications as assigned.
• Oversee vendors and/or contract staff during the design, development, and implementation of assigned information technology projects; act as liaison between vendors, technical support staff, and multiple City departments.
• Integrate complex systems for interoperability over various platforms and technologies.
• Answer questions, respond to end-user requests in a timely manner; and provide information, assistance and training to personnel and departments on technology-related issues.
• Keep abreast of technology advancements; develop and present training to staff on relevant technology related information, new equipment, program upgrades and other upcoming changes.
• Prepare and maintain documentation and instructions; maintain and update manuals, codebooks, templates, web pages and related documents; and, follow recommended protocols and procedures.
• Plan and maintain project schedules and work requests; monitor, coordinate and…