Information Technology Support Analyst

The IT Support Analyst provides Tier I and Tier II technical support for end users, ensuring reliable operation of computer systems, networks, and mobile devices. This role installs, maintains, and troubleshoots hardware and software, supports Microsoft-based environments, and assists with infrastructure and collaboration technologies.

The position supports IT initiatives, resolves technical issues onsite and remotely, and delivers training and guidance to end users to ensure efficient and secure technology usage.

• Provide Tier I and Tier II technical support for end users (onsite, remote, and field), including hardware, software, and network troubleshooting.
• Install, configure, and maintain laptops, desktops, mobile devices, VoIP phones, and peripheral equipment.
• Support Microsoft environments (Windows, Office 365, Azure AD, Active Directory) and basic server/network tasks
• Perform preventive and corrective maintenance on IT equipment and infrastructure.
• Manage hardware and software inventory, including provisioning, replacements, and vendor/warranty coordination.
• Support collaboration technologies (Teams, telephony, video conferencing, and events).
• Document, track, and escalate incidents and requests using ITSM tools, ensuring SLA compliance.
• Provide end-user training and guidance on IT tools, policies, and best practices.

• High school diploma or higher in Information Technology, Computer Science, or related field (or equivalent experience).
• 2–3 years of experience in IT support, server support, or similar technical roles.
• Experience with Windows, Office 365, Azure AD, Active Directory, and Microsoft collaboration tools.
• Knowledge of networking fundamentals (DNS, SSL, networking concepts) and basic server/storage technologies.
• Experience with ITSM tools, troubleshooting hardware/software, and device management.
• Familiarity with Azure fundamentals, virtualization, backups, and monitoring tools (preferred).
• Certifications such as A+, Network+, ITIL Fundamentals, or Azure Fundamentals are a plus.
• Strong troubleshooting, communication, and customer service skills.
• Ability to travel up to 30% domestically.
• Valid driver’s license (if required for field support).

As leaders in our industry, we offer a competitive base salary, annual bonus based on individual and company performance, competitive benefits, career development, supportive work culture and a healthy work-life balance and the opportunity to contribute to our social responsibility initiatives.